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Reviews of Cassia Lodge

3.5 out of 5
Cassia Lodge
Plot 15, Buziga, Buziga Rd, Kampala, UG1

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway from the city.
Stayed 2 nights in Jun 2021
Response from Winnie on 7 Jun 2023
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

2/10 Terrible

DAVID

Travelled with group
Disliked: Staff & service, room comfort
I would not recommend staying at the Cassia Lodge
Hotel has a very scenic view of the city and Lake Victoria. That is the only good aspect of the hotel. The air conditioning unit only blew air, not cold air; the internet did not work properly; two of the electrical outlets in the room did not work. Finally, a major negative aspect is that they insisted we did not pay even though we had the confirmation receipt from hotels.com
Stayed 1 night in Jan 2020
Response from RW on 21 Jan 2020
Hello David, We apologize for the inconvenience that was caused during your stay at our hotel.W are sorry that you did not get the services as per your expectations and we will ensure that this is checked so that no other guest will raise the same complaint.WE once again apologize for the inconveniences.

8/10 Good

Dave

Liked: Cleanliness, staff & service
Disliked: Room comfort
So much potential
Amazing view of lake. Also the people were wonderful But rooms needed updating. Very disappointed. Was a hot day and air conditioning was a small machine in the room and it was totally inadequate resulting in warm room. Ceiling fan never worked. Bathroom was very dated.
Stayed 1 night in Mar 2019
Response from FK on 20 Apr 2019
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay at cassia. We highly recommend this hotel. It was clean, the rooms large and all have a lake view. It has a stunning view of Kampala where you can have dinner and watch over the whole city. The staff are super friendly and accommodating. It’s easy to get to the city but nice and quiet away from the hustle and bustle for when you want to sleep. Our flight home was at midnight and the staff kindly let us keep our room until we had to leave which was very generous. Would definitely come back!!
Stayed 5 nights in Dec 2018
Response from Winnie on 7 Jun 2023
Thank you for the excellent review!We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous view, an oasis close to Kampala.
Excellent view, good restaurant and pleasant grounds.
Stayed 2 nights in May 2017
Response from John on 7 Jun 2023
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you again in future.

10/10 Excellent

Dirk

Stayed 4 nights in Feb 2020
Response from Winne on 7 Jun 2023
Dear Dirk, Thank you for staying with us and we appreciate your feedback rating and we hope you stay with us again in the future.