6/10
Unfortunately the check in process was very poor. Despite contacting the host the day prior to arrival we had no return contact back re- keys to get in. Hence unable to get into the property.Phones calls to and fro, fortunately the agent did supply us with the keylock number despite saying we did not have a booking.We were able to supply booking date and payment record.The next day the owners agent said she had to ask us to move out as we didn't have a booking and suggested that Stayz is a scam site.This was our 7th booking so far in the UK and first issue. She offered for us stay as long as we paid for the full 5 nights. We declined to do this until we followed it up with Stayz.To our relief our booking and payment was confirmed and future bookings elsewhere secure.The next day the agent confirmed our booking!!! A bit late after the anguish she caused us.The apartment was fine, good location. Not cleaned or bed made!
Ingrid D.
Séjour de 5 nuits en juin 2025