2/10 Horrible
Paulyne
Voyage en famille
17 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a MOTEL! Cleanliness non-existent.Room was dusty, floor & wall sticky.The sheets were stained, we used it to plug the holes where cockroaches’re visiting us for free. Water leaking under the sink & under the bathtub, free skating rink. Mold on the walls. The towels throughout the stay were white-dirty w/stains. We never requested our room to be cleaned, but yet was visited by their staff who stole personal items from us. When we reported it, it's as if it's our fault! WOW!
1st NIGHT: we’re woken up at 4 am by a pounding on our door, shouting “RU expecting a visitor?”. Then, phone rang w/same question. We then heard the phones ringing in the rooms next-door & staff banging on the other doors in our hallway. No security/checks done before disturbing their customers who have already been tricked into finding themselves there (U applied to work there!). We’re then woken up at 7:30 am for breakfast even though we requested breakfast at 9:30 am during our stay. We’re woken up 3 mornings at 7:30 am & the 2 last mornings, no one came to serve us. This is why we had to contact reception to get our breakfast. No matter what u report to the staff, they don't give a damn. English is not their best asset (my mom had to repeat everything in Filipino), nor is RESPECT.
CONCLUSION: Expensive for poor quality. Unprofessional staff & NO respect at all. Dirty place, cockroaches & thieves! This establishment shows the shadow of the management. To people visiting Cubao, avoid this Motel!
Paulyne
Séjour de 5 nuits en décembre 2023