I wish I could give the Sheraton Garden Grove-Anaheim South Hotel a better review, but our experience was very disappointing and stressful.
We arrived at the hotel at 3am with our family after informing the staff in advance that we would be checking in late. They assured us it wouldn’t be a problem. However, when we got there, we were shocked to find out they had cancelled our reservation as a “no show” without so much as a phone call or message to let us know. Our room had already been given to someone else, and there were no other rooms available for us.
After an hour of waiting in the lobby – well past 4am at this point – the night staff managed to arrange a king bed room for our family of four. I am grateful to the night staff for helping us when management clearly failed, because otherwise we would have had nowhere to stay.
Unfortunately, the problems didn’t stop there. The room was not clean when we arrived, and during our three-day stay, no cleaning service was provided at all. With four people, we only received one bottle of water. We also received no courtesy call or apology from management for the ordeal we went through. Because we finally got to our room so late, we missed breakfast, as it ended at 9am.
Overall, the experience was stressful and poorly managed from start to finish. Communication and service are severely lacking at this hotel – I would strongly recommend looking elsewhere if you want a smooth and comfortable stay in Anaheim.
