Herdade da Urgueira

La chambre est petite et nous avons des difficultés avec le gps pour trouver l'hôtel heureusement qu'il y a des gens de villes ou villages qui nous ont indiqué la direction à prendre .

Unfortunately the hotel sells tranquility, calmness, remoteness, and it delivers a hotel that is not clean, with a party going on on a Sunday where we were the only ones in the hotel not being part of the party. Well if you know you are booking a hotel for a party where more than 90% of the guests will be part of the party, I believe it is a obligation to tell the other guests whether they are not bothered by a party. Cars parking and surrounding your room from all windows and balcony (street level), people having conversations at your door loudly, music playing loudly, flies flying your room, paper thin walls that you can hear your neighbors. The restaurant was also busy and they would not be able to serve us in the restaurant. They offered to serve us in the room....well if I wanted to be stuck in a room I would not have left my house. After a short while in the room, we decided to take the case to the reception and manager. We were received with extreme rudeness, impoliteness, mockery and threats. The manager could not understand or be resealable to realize that they advertised 'A', sold 'A' and delivered 'E', so we asked for a discount or cancellation, then we heard more threats. We just decided to pay the entire stay and then we left after a very short while of this disastrous experience. We cannot recommend this place among tens of properties that we already stayed using Hotels.com. We only have to thank hotels.com for intervening and helping us to lighter our losses.

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