Op basis van 196 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,6 Service & personeel
4,6 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Location
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Nice quiet place near many public transportation options .
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The check-in was easy and the staff has been great. Also, the room was clean and spacious. The hotel is conveniently located to public transportation, which made it easy to visit Plaza de España y el Centro. The only minor thing, on the last day of our stay (Monday after the first weekend of La Feria) we went to get breakfast right after they opened at 7:30, and all the food that was supposed to be hot was cold. We asked the staff if they could warm up our plates, which they did. But they did not seem too concern about the food being cold, even after we told them. Overall, we enjoyed our stay and would stay here again.
Opmerking van Hotelbeheer
20 apr. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Diana,We appreciate that you took the time to share your experience with us.We regret to hear that the breakfast on the last day did not meet the warm standards we strive for. It is a priority for us to serve quality meals at the correct temperature, and we are sorry this was not the case during your visit.We are thrilled to know that the check-in process was smooth and our staff provided excellent service throughout your stay. Your compliments on the cleanliness and spaciousness of your room are greatly appreciated, as we pride ourselves on maintaining a pristine environment for our guests. The Occidental Sevilla Viapol team is also delighted that our location and convenient access to public transportation enhanced your experience, allowing for easy exploration of the beautiful city and its iconic sights.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Very comfortable stay in spacious room. Staff very friendly and helpful. Asked for a kettle and got immediately. Excellent transport links and sites within walking distance. Excellent breakfast.
The only thing I would have liked is evening dining option after a long day site seeing. Would return and recommend.
Opmerking van Hotelbeheer
6 apr. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Corinne,We appreciate that you took the time to share your experience with us.It is very rewarding to know your stay with us was a good experience. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We appreciate your feedback about your dining experience and would be very pleased to receive any suggestions on how we could have improved upon your experience with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 3 apr. 2024
Excellent location, clean hotel rooms and easy walk to tram line. Makes it really easy to visit the downtown area with major tourist attractions.
Opmerking van Hotelbeheer
4 apr. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Salil, Thank you very much for your kind feedback.We are thrilled to hear that our hotel's location was convenient for your travels and that you found the proximity to the tram line beneficial for visiting the downtown area. It is gratifying to know that the cleanliness of our rooms met your expectations and contributed to a comfortable stay. Our team takes great pride in maintaining a high standard of service and room amenities, and your feedback reaffirms our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
The hotel was just average. With so many hotels in the area you could do much better. Charger port was broken, shower head was broken, and shower door seal was coming off so water all over the floor. It was fine to sleep.
Opmerking van Hotelbeheer
4 apr. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Susan,We appreciate that you took the time to share your experience with us.We regret to hear about the issues with the charger port, shower head, and shower door seal. Please rest assured that we maintain a 24-hour reception ready to assist with any inconveniences, ensuring the comfort of our guests is a top priority. While we are disheartened to learn of your experience, we are grateful for the opportunity to address these concerns.We are pleased to note, however, that you found our hotel suitable for a night's rest. Our team strives to offer a service that meets the expectations of our guests, and we trust that our dedication was evident during your interactions with our staff.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Good for families
Opmerking van Hotelbeheer
25 mrt. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Celso Antº, Thank you very much for your kind feedback.We're glad to hear your family found our hotel to be a good fit. It pleases us that the room cleanliness and service met your expectations, as we strive to maintain high standards. It's wonderful to learn that our amenities contributed positively to your stay.However, we note your remarks concerning the hotel condition and room amenities. While we are proud of our facilities, we continuously seek ways to enhance our guest experience and appreciate your feedback. It is our commitment to ensure that the quality of our offerings align with the expectations of our guests.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
