The ad was way overrated. Don't walk, run from this place
Opmerking van Hotelbeheer
28 feb. 2024 door Customer Care TeamHotelbeheer
Hi Lori,We're deeply sorry to learn about your disappointing experience at our hotel. Your feedback regarding cleanliness, staff and service, amenities, and property conditions is genuinely concerning and falls well below the standards we aim to uphold. Please accept our sincerest apologies for failing to meet your expectations during your stay. We take your comments seriously and will address each issue with urgency to ensure immediate improvements are made. We strive to provide all our guests with a comfortable and enjoyable experience, and it's clear we have failed to do so in this instance. Your feedback is invaluable to us as we work to enhance our services and facilities. We understand if you choose not to return, but we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards,Howard Johnson Hotel CircleCustomer Care Team