Geplaatst op 17 apr. 2024
There are a lot of wonderful things about Valentin Imperial, but there are things that should be better.
pros:
Valentin's campus is beautiful; palm trees, brilliant foliage, and gurgling pools everywhere.
The food in the restaurants is really good.
My room was large and comfortable, with a great bathroom.
All the staff were friendly and helpful.
cons:
The restaurants did not have printed menus. This is big enough that I will not return.
The main pool was a disaster. The activities leader was constantly shouting into a microphone, and when he wasn't shouting there was really bad music played much too loud.
I had 2 beers at the poolside bar, and both glasses had a chip on the rim. At a luxury(expensive) resort, this is not acceptable.
Opmerking van Hotelbeheer
18 apr. 2024 door Isabel CasanovaHotelbeheer
Dear Thomas;Thank you for providing your feedback on your recent stay at Valentin Imperial. We appreciate hearing both the positive aspects of your experience and areas where we can improve.We're delighted to hear that you enjoyed the beauty of our campus, the delicious food in our restaurants, the comfort of your room, and the friendliness of our staff. Ensuring our guests have a memorable and enjoyable stay is our top priority.As mentioned on Google reviews, we are very sorry to know that you will not return because of our paperless way at the restaurants, and that for sure we will take actions at the main pool to make sure everyone enjoys the music in the large area. We're also sorry to hear about the condition of the glasses at the poolside bar. Maintaining high standards of cleanliness and presentation is essential to us, and we will address this issue with our team to prevent it from happening in the future.Thank you again for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.