Just stayed 3 days & property is nice BUT transportation sucks! they act like they don’t want to take you around. The resort is connected to other resorts so it’s big and a lot of walking. I really did enjoy my stay just didn’t like the horrible transportation then they tried to accuse me of not paying for room service which i did and even tipped the guy. They ask you to come for breakfast and tour of the property in reality they’re asking you to join their club. I get sellers and etc but tell me what’s really going on don’t bribe me with breakfast to only ask me to join the club for 9k and higher. The club deal makes sense if you travel a lot in groups but how they approach you with it, is outtaline. Again my stay was beautiful besides the horrible transportation and the travel club breakfast bribe. One last thing, the pool bar was whack. Normally other resorts pool bars be lit with people even the bartenders be lit but this one was dry as hell and barely had anything like it was closed down smh food and drinks was good thou
Opmerking van Hotelbeheer
25 mrt. 2024 door Hospitality Sr. AdvisorHotelbeheer
Dear Tahkia,Thank you for taking the time to share your feedback following your recent stay at our resort through Expedia. We appreciate your valuable insights as they help us to continually improve our services and guest experience.We are pleased to hear that you found our property to be nice and that you enjoyed your overall stay with us. However, we apologize for the inconvenience you experienced with our transportation services. Please know that we take your comments seriously and will address this matter with our transportation team to ensure that our guests receive prompt and efficient service.Regarding the issue with room service payment, we apologize for any misunderstanding that may have occurred. Our aim is always to provide transparent and fair service, and we will investigate this matter further to ensure that similar situations are avoided in the future.We also apologize for any discomfort caused by our invitation to join our club during your stay. We appreciate your feedback and will review our approach to ensure that it aligns with our guests' expectations.Additionally, we regret to hear that you were disappointed with the pool bar experience. Your feedback is important to us, and we will take steps to ensure that our pool bar offerings meet the expectations of our guests in terms of both variety and ambiance.Once again, we thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Y. JiménezHospitality Sr. Advisor