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Beoordelingen van voco The Franklin New York, an IHG Hotel

3.5 out of 5
voco The Franklin New York, an IHG Hotel
164 E 87th St, New York, NY

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 343 van 500 beoordelingen" "
Gastenscore: 8 - Goed. 120 van 500 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 500 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 500 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 500 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

8,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Hilary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved how everything was so walkable. It was great being so close to Central Park and the reservoir as well as the museums.
3 nachten verbleven in april 2024
Reactie van Tobo op 22 apr 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The host greeted me with welcome arms and made me feel very safe as a solo person staying for the night. Would recommend for anyone needing a cute place to stay in the area!
1 nacht verbleven in april 2024
Reactie van Tobo op 20 apr 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Uitstekend

Eulalio, South Padre Island

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very near Central Park, museums and subway
4 nachten verbleven in maart 2024
Reactie van Tobo op 6 apr 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 – Uitstekend

Alec

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really liked staying here! The rooms are small so be prepared for that, but it worked perfectly just as a place to crash for 3 nights as we were out exploring the city. Nice lobby area, the staff was super nice and helpful. Definitely would stay again!
3 nachten verbleven in april 2024
Reactie van Tobo op 6 apr 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even bette

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Tobo op 6 apr 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Natxeli J

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and absolutely worth the price! Cozy, cute, and comfortable.
3 nachten verbleven in maart 2024
Reactie van Tobo op 2 apr 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Uitstekend

Kylychbek

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Tobo op 31 mrt 2024
Hello,Thank you for choosing Voco The Franklin for your stay. We are honored to know you enjoyed your time with us and took the time to give feedback. We hope to welcome you back in the future. Take care.

10/10 – Uitstekend

Maureen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked its central location; friendly, helpful staff; cleanliness of room and entire property
8 nachten verbleven in maart 2024
Reactie van Tobo op 30 mrt 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Shelley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Franklin is a wonderful location on the UES for food, museums and the park. Easy parking. Smal space rooms but classic, clean, safe and easy.
1 nacht verbleven in maart 2024
Reactie van Tobo op 26 mrt 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are on the smaller end but thats really the only minor downside. Staff is very friendly and accommodating, area is very safe, and gwtting to public transit, food, or central park is all a convenient walk away
3 nachten verbleven in maart 2024
Reactie van Tobo op 26 mrt 2024
Thank you so much for staying with and giving your review. We use valuable feedback, such as yours to help improve and provide the best service possible. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay even better.

10/10 – Uitstekend

Andrea

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They have the friendliest frontdesk staff and garage employees next door!
2 nachten verbleven in maart 2024
Reactie van Tobo op 25 mrt 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 – Uitstekend

Theodore, Watchung

Boutique Hotel. Small rooms but very neat and clean. Local restaurants available courteous staff.
1 nacht verbleven in maart 2024
Reactie van Tobo op 17 mrt 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So convenient and reliable
2 nachten verbleven in maart 2024
Reactie van Tobo op 16 mrt 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay better.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Franklin has a classic charm, yet is in excellent condition and is kept very clean. The staff are kind and helpful. Very easy access to the subway, the Metropolitan Museum of Art and other museums. Plenty of walkable restaurant choices. If you are not used to NYC hotels, remember, "cozy" means TINY. The hotel website is very clear about room size square footage, so read carefully. I find The Franklin to be excellent value for Manhattan and will return. Interacting with other guests in the lobby, it is clear that people come back to stay here again and again, as will I.
3 nachten verbleven in maart 2024
Reactie van Tobo op 13 mrt 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service.We hope to welcome you back soon and we can make your stay even better.

10/10 – Uitstekend

Sharon

The room was tiny, but most NYC hotel rooms are tiny. For one person it was fine. I loved how they cleverly created a little “closet.” Getting in and out of the bathtub was tricky but possible. Just don’t rent room 105 if you can help it. There’s a little cage area just outside the window, and it can be noisy. The young staff is very pleasant and friendly.
4 nachten verbleven in februari 2024
Reactie van Tobo op 6 mrt 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay better.

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024
Reactie van Tobo op 3 mrt 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Eileen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall stay was fine. Great location on the Upper East Side. Only downfall, Television stations were limited, although we kept busy exploring NYC, TV wasn't a priority.
5 nachten verbleven in februari 2024
Reactie van Tobo op 27 feb 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. Apologies that the TV options weren't satisfying. We are happy to have been of service. Hope to have you stay with us again in the future.

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and professional. Rooms were fine but very small.
2 nachten verbleven in februari 2024
Reactie van Tobo op 26 feb 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service. Apologies for any discomfort caused by the size of the room.We hope to welcome you back soon and we can make your stay even better.

10/10 – Uitstekend

Lisa

1 nacht verbleven in februari 2024
Reactie van Tobo op 20 mrt 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 – Uitstekend

Jessica

4 nachten verbleven in februari 2024
Reactie van Tobo op 26 feb 2024
Hello,Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 – Uitstekend

Teresa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Franklin was a wonderful place to stay. The staff were so helpful, and kind. The hotel was very clean and although the rooms were small it was clean and comfortable. We loved the many shops, restaurants and neighborhood. We will certainly stay here again!
4 nachten verbleven in februari 2024
Reactie van Tobo op 19 feb 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Found this comfortable hotel and stayed two nights. Helpful, friendly staff. Clean, well maintained rooms. Comfortable mattress and bedding. Recommend this hotel close to Mt Sinai hospital.
2 nachten verbleven in oktober 2023
Reactie van Tobo op 14 feb 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Uitstekend

udean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the coziness of this hotel.The staff is always friendly and amazing.
1 nacht verbleven in februari 2024
Reactie van Tobo op 19 feb 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Uitstekend

Robert

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was unique. The Rooms are small and big tight. The staff was great. The location was perfect… 5 stars!!!
2 nachten verbleven in februari 2024
Reactie van Tobo op 12 feb 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back in the future and your stay is even better.

10/10 – Uitstekend

Philippe, Jupiter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location, close to Central Park and the Guggenheim museum… super friendly staff, nice old fashion hotel. Great value, can only recommend!
1 nacht verbleven in februari 2024
Reactie van Tobo op 10 feb 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Alp

2 nachten verbleven in januari 2024
Reactie van Tobo op 20 mrt 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 – Uitstekend

udean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's one of my favorite places to stay. Very unique and cozy hotel.
1 nacht verbleven in januari 2024
Reactie van Tobo op 23 jan 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.

10/10 – Uitstekend

Katerina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Tobo op 22 jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Trent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We enjoyed this hotel. It was small but adequate. The bed was comfortable. The staff was very friendly and their recommendations for local bagels was spot on. Only c/o was the bathroom was tiny and the sink was about the size of a dinner plate. I recommend it for the location.
4 nachten verbleven in december 2023
Reactie van Tobo op 22 jan 2024
Thank you for taking the time to tell us about your experience at Voco The Franklin NY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

Francine

Reisde met familie
2 nachten verbleven in januari 2024
Reactie van Tobo op 17 jan 2024
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Tobo op 17 jan 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, friendly and helpful staff!
2 nachten verbleven in januari 2024
Reactie van Tobo op 17 jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Tobo op 17 jan 2024
Thank you for taking the time to tell us about your experience at voco THE FRANKLIN NEW YORK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

Louisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Tobo op 17 jan 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

Fay

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Tobo op 17 jan 2024
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Kerry, WEST WINDSOR

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice, tiny spot on breast area. Rooms are small but very comfortable and clean. Super nice front desk reception.
1 nacht verbleven in januari 2024
Reactie van Tobo op 9 jan 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Tobo op 9 jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Anna

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful!
Small, very clean, historic hotel very convenient to Neue Galerie and Met. Friendly staff and nice coffee bar in the lobby.
1 nacht verbleven in januari 2024
Reactie van Tobo op 9 jan 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Jean M

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel, have stayed numerous times and will be back! Excellent staff, so friendly!
Reactie van Tobo op 10 feb 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

María del Rosario

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente lugar, pequeña habitación.
Todo excelente , solo la habitación esta muy pequeña para una familia de 4 integrantes con 2 maletas de 23 kgs y 4 maletas individuales , no queda espacio ni para caminar.
7 nachten verbleven in december 2023
Reactie van Tobo op 9 jan 2024
Muchas gracias por quedarte y dar tu reseña. Utilizamos comentarios valiosos, como el suyo, para ayudar a mejorar y brindar el mejor servicio posible. Disculpas por las molestias causadas por el tamaño de la habitación. Esperamos darle la bienvenida pronto y podamos hacer que su estancia sea aún mejor.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very small rooms but incredibly clean and well appointed. Appreciated the free water, cookies and lattes. The staff was very helpful and nice. Would definitely stay again.
1 nacht verbleven in december 2023
Reactie van Tobo op 1 jan 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 – Uitstekend

Deborah

3 nachten verbleven in december 2023
Reactie van Tobo op 17 jan 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied We hope to welcome you back in the future and your stay is even better.

10/10 – Uitstekend

John

Positief: Voorzieningen
Great hotel, quiet and terrific bed
1 nacht verbleven in december 2023
Reactie van Tobo op 1 jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Veronique

Everything was fine.
2 nachten verbleven in december 2023
Reactie van Tobo op 1 jan 2024
Thank you for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Contessa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and friendly staff.
3 nachten verbleven in december 2023
Reactie van Tobo op 5 feb 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Uitstekend

Taylor

3 nachten verbleven in december 2023
Reactie van Tobo op 9 jan 2024
Thank you so much for the feedback. We are happy to know you enjoyed your stay with us. We hope you stay with us again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very accommodating
The staff and front desk have been super accommodating. Our stay in NYC was medically necessary, and The Franklin made us comfortable and their kindness helped to alleviate the stress we were under.
2 nachten verbleven in december 2023
Reactie van Tobo op 1 jan 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Redelijk

Jay

Positief: Netheid, personeel en service
Reactie van Tobo op 10 feb 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort that may have caused a lower score. We hope to welcome you back soon and we can make your stay better.

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff is very friendly and helpful!
1 nacht verbleven in december 2023
Reactie van Tobo op 10 dec 2023
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.