Ingang accommodatie

Beoordelingen van Park Central Hotel New York

4 out of 5
Park Central Hotel New York
870 7th Ave, New York, NY

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 1054 van 2822 beoordelingen" "
Gastenscore: 8 - Goed. 864 van 2822 beoordelingen" "
Gastenscore: 6 - Redelijk. 475 van 2822 beoordelingen" "
Gastenscore: 4 - Matig. 249 van 2822 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 180 van 2822 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Judith

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Hotel was prima maar de staat van de kamer war erg verouderd. Loszittend behang, folie van de spiegel en de deurklink was los. En zo nog een paar punten.
2 nachten verbleven in december 2023

8/10 – Goed

Philippe

Reisde met een groep, Zakenreiziger
Positief: Comfort kamer
4 nachten verbleven in december 2023
Reactie van Customer Service op 27 dec 2023
Philippe, it's fantastic to see your high rating for the Park Central Hotel New York. We hope your stay was enjoyable and we look forward to having the privilege of welcoming you back in the future. Thank you for choosing our hotel for your stay in New York.

8/10 – Goed

Aytac

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed
6 nachten verbleven in november 2023
Reactie van Customer Service op 29 nov 2023
Aytac, thank you for sharing your succinct comment regarding your stay at Park Central Hotel New York. We hope you found our services upstanding, and we look forward to serving you in the future.

10/10 – Uitstekend

Joyce

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
De locatie was top, links loop je zo central park in en rechts zie je in de verte timesquare, maar geen geluidsoverlast van. Het personeel was uitzonderlijk vriendelijk!! Echt een super hotel. Ik zou t iedereen aanbevelen.
4 nachten verbleven in oktober 2023
Reactie van Customer Service op 26 okt 2023
Joyce, bedankt voor deze lovende opmerkingen over je verblijf in Park Central Hotel New York. Het doet ons plezier om te horen hoeveel u heeft genoten van de ideale locatie nabij Central Park en Times Square. We zijn ook blij om te weten dat ons team een geweldige indruk op u heeft gemaakt. Wij stellen uw enthousiaste aanbeveling zeer op prijs en kijken ernaar uit u weer te mogen verwelkomen.

8/10 – Goed

Cornelia Albertina Maria

Positief: Netheid, personeel en service en voorzieningen
Goed: mooie kamers. Comfortabele bedden. Meestal vriendelijke medewerkers. Minder goed: door renovatie helaas beperkt aantal liften in gebruik. Vraagt veel tijd om je te verplaatsen binnen het gebouw.
5 nachten verbleven in oktober 2023
Reactie van Customer Service op 26 okt 2023
Cornelia, we zijn blij om te weten dat je genoten hebt van de elegantie van je kamer en het comfort van onze bedden in Park Central Hotel New York. Bovendien zijn wij trots op de vriendelijkheid van onze teamleden. We begrijpen echter dat onze voortdurende verbeteringen mogelijk invloed hebben gehad op de toegankelijkheid binnen het gebouw. Het is waardevolle feedback zoals die van u die onze voortdurende stappen naar verbetering stuurt. Wij hopen u snel weer te zien, zodat u optimaal kunt genieten van onze gerenoveerde faciliteiten.

8/10 – Goed

Antonius

6 nachten verbleven in oktober 2023
Reactie van Customer Service op 13 nov 2023
Thank you for taking the time to share your review with us, Antonius!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Park Central Hotel New York. Thank you and have a wonderful day!

10/10 – Uitstekend

Tanya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great hotel, perfectly situated at walking distance of many known monuments and good subway connections. Very kind and friendly personel, good options nearby for (vegan) breakfast, lunch and diner. We had a room on the 18th floor with great view over the city! Highly recommend this place!
5 nachten verbleven in oktober 2023
Reactie van Customer Service op 22 okt 2023
Tanya, we're delighted to hear that you highly recommend Park Central Hotel New York. It's wonderful to hear that our prime location, friendly team members, and the great city views from your room elevated your stay. We appreciate that you acknowledged the variety of nearby dining options, including vegan choices. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 – Goed

Grietje Christie

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Fijn en schoon hotel. Helaas worden de liften gerenoveerd, waardoor je erg lang moet wachten.
5 nachten verbleven in oktober 2023
Reactie van Customer Service op 21 okt 2023
Grietje Christie, we zijn blij om te horen dat je het Park Central Hotel New York schoon en plezierig vond. Wij betreuren het eventuele ongemak veroorzaakt door de liftrenovatie - een noodzakelijke verbetering om u in de toekomst beter van dienst te kunnen zijn. Wij stellen uw begrip en geduld op prijs.

8/10 – Goed

Ferdy Van t

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Gewelige bedden, perfect sanitair. Helaas wel gehorig door de de slecht werkende ramen. Ook het gebruik van de lift waarvan er maar 1 werkte was best vervelend. Verder prachtig hotel.
7 nachten verbleven in oktober 2023
Reactie van Customer Service op 14 okt 2023
Ferdy, wij waarderen uw feedback over uw verblijf in Park Central Hotel New York. Het is inspirerend om te horen dat u onze luxe bedden en onberispelijke sanitaire omstandigheden op prijs stelde. Wij betreuren echter het eventuele ongemak veroorzaakt door het lawaai en het liftgebruik. Uw opmerking zal worden doorgegeven aan ons team voor verdere verbetering. We zijn blij dat u ons hotel toch mooi vond. Ik kijk ernaar uit u binnenkort weer te mogen ontvangen!

10/10 – Uitstekend

Lars

Positief: Netheid, personeel en service
Great hotel near Time Square and Central Park.
5 nachten verbleven in juni 2023
Reactie van Customer Service op 13 jun 2023
Thank you for this lovely review, Lars!We're thrilled to know you had such a wonderful experience at Park Central Hotel New York. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

8/10 – Goed

Hendrik

Reisde met een groep
Positief: Netheid, personeel en service
The hotel is good, the only problem is that there are not enough elevators for the many floors of the hotel
8 nachten verbleven in mei 2023
Reactie van Customer Service op 11 mei 2023
Thank you for sharing your feedback, Hendrik.We're disappointed your time with us was less than ideal. It's unfortunate our elevator system didn't meet your expectations. The happiness and satisfaction of our guests is important to us so we'll be sure to discuss your concerns moving forward.We do hope to host you again soon for a more positive experience.

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vriendelijk personeel voor zover wij ze nodig hadden. Elke dag word je bed heerlijk opgemaakt en ontvang je schone handdoeken. Hoek Hotelkamer met 2 queensize bedden waren heerlijk groot en lagen lekker. De douche was ook lekker warm en de straal precies goed. De kamer een uur langer voor uitchecken zonder problemen en zonder extra kosten verlengd. En locatie is echt top! Net ver genoeg van het lawaai vandaan, maar dichtbij genoeg om wandelend over te komen. Het grote lift “probleem” hebben wij niet zo ervaren. Alleen tijdens spitsuren kan het wat drukker zijn.
5 nachten verbleven in april 2023
Reactie van Customer Service op 5 mei 2023
Paula, wat fijn om te lezen over je positieve ervaring bij Park Central Hotel New York!Ons team waardeert uw vriendelijke woorden over hun vriendelijkheid en attentheid. Ze streven er altijd naar om een helpende hand te bieden en streven ernaar om alle gasten zich welkom te laten voelen. Het is fantastisch om te horen dat u genoten heeft van de dagelijkse schoonmaakservice, die ervoor zorgde dat uw bed altijd vers was opgemaakt en dat u elke dag schone handdoeken had. Het comfort van uw ruime hoekkamer met twee queensize bedden leek te hebben bijgedragen aan uw algehele tevredenheid, en het hotel is blij dat de warme douche met een perfecte waterdruk aan uw verwachtingen voldeed.Uw opmerking over de naadloze verlenging van uw uitchecktijd zonder extra kosten weerspiegelt de toewijding van het hotel aan flexibiliteit en catering aan de behoeften van gasten. Bovendien lijkt de toplocatie van het hotel, niet ver van de drukte, maar dichtbij genoeg om te wandelen, uw ervaring in New York een boost te hebben gegeven.Het Park Central Hotel New York kijkt ernaar uit u te verwelkomen voor nog een plezierig verblijf in de toekomst.

6/10 – Redelijk

Brigitte Petronella Margaretha de

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Na een lange reis was het ontvangst ietwat matig met weinig informatie over wat waar te vinden was en hoe het werkte. Daarna bleek de liftcapaciteit verminderd te zijn, waardoor er een lange wachttijd was. De kamers waren wel netjes en hulp kwam bij vragen.
6 nachten verbleven in april 2023
Reactie van Customer Service op 5 mei 2023
We waarderen de feedback, Brigitte.We zijn blij dat u een aangenaam verblijf bij ons heeft gehad, ondanks dat onze service en het liftsysteem uw verwachtingen niet hebben overtroffen. We zullen uw zorgen in de toekomst bespreken met de juiste leden van ons team.We hopen u binnenkort weer te mogen ontvangen voor een positievere ervaring.

8/10 – Goed

Beeno

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2023
Reactie van Customer Service op 16 mei 2023
Thank you for the great rating, Beeno!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Park Central Hotel New York. We'd like to share an even better experience with you soon.

8/10 – Goed

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mooi hotel, centraal gelegen, maar de "resort tax" is te hoog.
5 nachten verbleven in februari 2023
Reactie van Q op 5 mrt 2023
Thank you so much for sharing your experience! We hope we will see you again on your next trip to NYC!

8/10 – Goed

M.M.

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Airco was defect na paar keer vragen, hebben ze niet gerepareerd. Weinig licht in de kamer, na paar keer vragen, hebben ze niet opgelost. Weinig lift. Groot kamer.schoon, heel goede ligging van hotel.
9 nachten verbleven in augustus 2022
Reactie van Park Central Hotel New York Team op 24 aug 2022
Dear M.M,Thank you for the feedback.

10/10 – Uitstekend

Tony

Positief: Netheid, voorzieningen
Poor start to the holiday where the room we had requested was not available. The staff were not overly pleasant at the beginning of the stay either. After this though all was good.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

James

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location , close to many attractions including Central Park , Carnegie Hall and Times Square . Clean , quiet , safe - for nyc - and near lots of dining options . Subway right there as well . They are replacing elevators so it can a little slow getting up and down but not the problem others have stated . I would stay again
2 nachten verbleven in maart 2024

6/10 – Redelijk

Todd

Positief: Personeel en service
hotel was average. good location though
2 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Todd, it's appreciated that you valued the convenient location of the hotel. Regarding your overall experience, enhancements are constantly being made to provide a superior stay for our guests. We truly hope that we would have another opportunity to welcome you back.

10/10 – Uitstekend

Toni, Holbrook

Reisde met familie
Nice and clean and close to all
1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Toni, it's great to hear that you found Park Central Hotel New York to be clean and conveniently located. We appreciate your positive review and are thrilled to have provided a memorable stay for you. We're looking forward to welcoming you back in the future.

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean. Even though there was a problem with the elevators. Hotel and Staff figured ways to provide alternative elevators even the use of their service elevators.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Frank, thank you for your understanding and resilience during the elevator issues you experienced. At Park Central Hotel New York, our team members are highly dedicated to quickly finding effective solutions. We appreciate your commendation of the cleanliness of the hotel and are looking forward to welcoming you back in the near future.

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Kimberly, thank you for your fantastic rating of Park Central Hotel New York! We're thrilled that your stay met your expectations. We genuinely appreciate your support and hope you'll choose us for another first-rate accommodation experience in the future.

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service
Great location. The room was excellent. The elevator situation was a problem but they’re working on upgrading them and honestly, it was only a minor issue. Would certainly stay again and we plan too
2 nachten verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
William, it's delightful to know you appreciated your stay at the Park Central Hotel New York and found our location advantageous. We're pleased the room met your expectations and your minor concern with the elevators didn't majorly disrupt your experience. We're actively improving our facility, including the elevators, to provide our guests an even better experience. Thank you for considering a return visit; we're eager to welcome you back.

6/10 – Redelijk

CLAUDIO BOSCARINO

Reisde met familie
Negatief: Netheid, personeel en service
Siamo tornati in questo hotel dopo 9 anni dall’ultima volta e purtroppo non abbiamo ritrovato la qualità di prima. Personale all’accoglienza sgarbato, ascensori non funzionanti con attese lunghissime. Pulizia scadente. Peccato.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Claudio, apprezziamo davvero il tuo feedback e ci rammarichiamo che l'esperienza non sia stata all'altezza delle tue aspettative dopo la tua precedente visita. Ci impegniamo a mantenere un servizio di qualità e ci scusiamo se qualsiasi aspetto della nostra ospitalità non è stato all'altezza, compresi gli standard di efficienza e pulizia dell'ascensore. Le preoccupazioni relative a qualsiasi trattamento ricevuto dai membri del nostro team sono state rilevate e saranno adeguatamente affrontate. Speriamo in un'altra opportunità per migliorare la tua esperienza la prossima volta.

10/10 – Uitstekend

Mauro

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación!!
4 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Mauro, ¡es fantástico saber que la ubicación del Park Central Hotel New York te pareció excelente! Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.

8/10 – Goed

Scott

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The elevators were not working. We waited long waits until staff told us to use the staff elevators. It was very distribtive.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Scott, thank you for your review. It's disappointing to hear about the situation with our lifts, which led to unusual waiting times. We understand how this could disrupt your experience and want to assure you that your feedback has been noted and will be forwarded to the appropriate department for review. We hope you'll give us another opportunity to serve you better in the future.

8/10 – Goed

Bill

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The elevators sucks. I understand they are being worked on but we wait for ten minutes then took the stairs from the 10th floor it was easier that way. Also AC in rooms could have been better.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Bill, your feedback regarding the elevator and AC is much appreciated. It is regrettable that you experienced some delay with our elevators due to maintenance, and we apologize for any inconvenience you encountered regarding the room temperature. Rest assured, we continuously strive for improvements to enhance guest comfort. Thank you for staying with us and we hope to provide a smoother experience on your next visit to Park Central Hotel New York.

8/10 – Goed

Alyssa

Positief: Netheid, personeel en service en voorzieningen
The room was super nice and in a convenient part of the city, but the elevator was down for our entire trip, meaning for 12 floors there was one elevator. There was always a huge line and it took forever to get up to our room. It was also super loud. Not city-loud, more like we could hear people running through the halls and being loud all night and early in the morning.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Alyssa, it is uplifting to hear that you appreciated the quality of our rooms at Park Central Hotel New York and our prime location. However, we apologize for any inconveniences regarding the elevator and the noise level. Please know that our team members consistently work on maintaining a serene environment and efficient operations. We appreciate your understanding and your comprehensive feedback which guides us in making necessary improvements to our guest experience.

6/10 – Redelijk

lauren

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Outdated and limited to no amenities
3 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Lauren, we appreciate your feedback. We understand that our property may not have met your expectations in terms of modernity and amenities available. We always aim to provide comfortable and convenient experiences for our guests. We hope to have the chance to deliver a better experience should you decide to return in the future.

8/10 – Goed

alejandro mendez

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel located one block away from Central Park
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Alejandro, it's delightful to hear that you enjoyed your stay at Park Central Hotel New York. We feel fortunate to be situated so close to Central Park, providing a great location for our guests. We look forward to welcoming you back for another great experience.

8/10 – Goed

Kate, Natick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Thank you for taking the time to share your review with us, Kate!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Park Central Hotel New York.

2/10 – Ontzettend slecht

Melanie

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The air conditioning was broken. The elevator had a (no exaggeration) 15 minute wait and was broken half the time. Guests were required to use the service elevator by the GARBAGE dump which smelled horrible and had a 10 minute wait, jammed in a box fit for 4 people. Really bad service with NO reimbursement fir the chaos they failed to disclose beforehand! Never again...really bad.
Reactie van Customer Service op 25 mrt 2024
Melanie, we regret to hear that your recent experience did not meet your expectations. Issues with amenities like air conditioning and elevator functionality are certainly not up to our standard. It's important that every guest has a comfortable, seamless stay, and we clearly missed the mark during your time. We understand your disappointment and frustration. Rest assured that your comments have been noted and will be addressed because your comfort is our vitally important to us. We do hope that we have another chance to better serve you in the future.

4/10 – Matig

Heather

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We stayed for six nights. The vent in the bathroom did not work. I mentioned it several times and was told “someone would look at it”, but no one ever did. There were signs of mold in both the bathroom and the sleeping area and my allergies were awful when I was in the room. There was only one guest elevator working, and it was tiny and slow. We took to just using the staff service elevator, which was both larger and quicker, but made it so that guests were constantly underfoot of the folks working there. The hotel is in a great location, and the bedding was clean and comfortable, but those two things don’t make up for the rest. Would not stay here again.
6 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Heather, your feedback is valued. We're disappointed to hear about your recent experience. Comfort, cleanliness, and efficiency are areas we prioritize. It seems we did not meet expectations in these areas during your visit. We extend our sincerest regret for any inconvenience caused. Your mention of the ventilation issue and the elevator availability is noted.Our team members strive to foster a welcoming environment for our guests while balancing their own responsibilities. It is concerning to hear this balance was off during your stay.On a positive note, we're glad to know that the hotel's prime location and the cleanliness of our bedding were appreciated aspects of your visit at Park Central Hotel New York. Our ultimate goal is to provide a comfortable stay for all. We do hope that despite the mentioned issues, we will have another opportunity to make your stay more positive in the future.

6/10 – Redelijk

Chelsea

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Despite booking 3 identical rooms, one of the rooms was significantly different. You couldn't sit on the toilet or access the shower without closing the bathroom door first. Only 1 elevator was working which was not mentioned to us when checking in so we just had to stumble upon that long wait time ourselves. We were usually forced to use the service elevator which led us to areas with horrible smells and that were less than clean. It is a very noisy area but that is to be expected.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Chelsea, thank you for sharing your experience at the hotel. We're eager to address your concerns. It seems there were discrepancies in the layout of one of the rooms and for that, we apologize. Additionally, the elevator situation along with the unexpected smells in certain areas are definitely not in line with the quality we strive for. Your anticipation of noise due to the location is understandable yet we aim to provide a comfortable space despite the bustling surroundings. We appreciate your feedback and will utilize it to improve our guest experience.

4/10 – Matig

Jaclyn

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Jaclyn, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location- easy walk to Times Square, Central Park and common subway lines. There was some construction in the lobby area so elevators were somewhat inconvenient. The room was modern, clean and as much space as one could hope for in Midtown. Carpet was pretty soiled but everything else was great!
3 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Kelly, it's great to hear you enjoyed the prime location of Park Central Hotel New York, along with the modern and tidy room we provided. Apologies for any inconvenience the elevator due to the lobby area refurbishment, and it's regrettable to learn about the less than perfect condition of the carpet. Your feedback is crucial in our continuous effort to improve our guest experience. We look forward to welcoming you back in the improved hotel surroundings.

6/10 – Redelijk

emma Louise

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel itself is in a great location for all the major areas you want to visit. The lobby and bar are very nice , however the rooms have seen better days !! Our room was situated in the centre of a dark column of other rooms with the hotels air con units at the bottom. These units were very noisy and we were on the 14th floor so must have been even louder for the people lower down ! I found it very hard to sleep personally and we asked to be moved but this never occurred. There was little to no hot water just a warmish shower every morning. The bed was however very comfortable and very big. All in all I wouldn't stay here again as the noise from the units below really made it hard to relax at any time. Also the lifts were terrible but we were in no rush and knew about this before we went. I have been to NYC many times and there are better hotels for less I am afraid.
7 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Emma, thank you for sharing your thoughts. It's pleasing to hear that you appreciated our prime location and aesthetically pleasing lobby and bar. Regarding your concerns about room placement and noise, we typically pride ourselves on providing a peaceful environment for our guests. We are truly sorry that we were unable to accommodate a room change during your stay. We've also made a note of your feedback about the temperature of your morning showers and the lift performance as well, and it's something we will look into. Your satisfaction remains our priority. We're grateful for your insights as it does help to improve our service delivery. We would be more than glad to welcome you back for a more positive experience.

2/10 – Ontzettend slecht

Mary

Positief: Netheid
Negatief: Personeel en service, voorzieningen
Terrible experience. Staff was rude. Had to practically beg for a coffee maker. Called the front desk 4 times. The best part as 2 60 year olds we had to walk up 7 flights of stairs the whole stay. They had one tiny working elevator. When I called the front desk ( twice) to get an answer to when the elevator would be working. They had no answer and no call back :(
3 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Mary, it's regrettable to hear about the series of events you encountered during your stay. We understand the inconvenience regarding the coffee maker and our team members' communication. Your elevator feedback is appreciated and our maintenance team was already working on this to minimize any discomfort. We trust your next stay will be smoother and free from such inconveniences.

6/10 – Redelijk

Sheila

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We have been staying at this hotel for years. This year was the first time we had any issues. The hotel seems a bit run down from years past. The elevators were a huge issue. My mother is 73 and thankfully still mobile but her having to do the stairs so often was a bit problematic at times. There was also not velat at the hotel anymore which will probably make our decision to not stay here again.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Sheila, we appreciate your loyalty over the years and take your feedback to heart. We regret hearing that you noticed some changes that didn't meet your expectations this time. Your experience with the elevators is regrettable, and your comments on the perceived lack of attentive care resonate with us.We are continuously updating our property and service offerings for better guest experiences. While we no longer have the valet service, our team members are eager to help with transportation needs as much as they can. We trust that on future visits, you will notice the improvements we're making thanks to your feedback. We hope to keep welcoming you back year after year.

8/10 – Goed

Vasco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Vasco, thank you for your favorable rating for Park Central Hotel New York. We're delighted to see that you had a satisfactory experience with us. We look forward to the pleasure of welcoming you back in the future.

8/10 – Goed

Lesley, Plainfield

Reisde met familie
Positief: Netheid, personeel en service
The elevator system is being replaced so expect a 10-15 minute wait for it in the morning and evening. They did open the service elevator for use but you just needed to plan accordingly. The room did not have a coffee maker as expected. No air conditioning but we were able to open windows and a fan was included in the room for circulation. The beds were very comfortable. The hotel does have on-demand movies which was great when we spent an evening in. Good size room for New York. Plenty of outlets everywhere including the bathroom. Loved the toiletries provided. The hotel is in a great location; walkable to both Times Square/ Theatre district and Central Park. We did have an issue with the smoke detector in the room. The staff was quick to send maintenance but instead of replacing it then (10pm), they just removed it and replaced the next day. The coffee shop in lobby was a great option for a quick grab and go breakfast. Excellent egg/ ham/ cheese croissant. Great dining options are within walking distance.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Lesley, we're glad to hear your overall experience at Park Central Hotel New York was satisfying. It pleases us to know you were able to enjoy our excellent location and embraced our exceptional in-house movie service as well as our numerous room outlets, not to mention the top-tier toiletries. We appreciate your patience with the temporary elevator delays as our solution progresses for enhanced guest convenience. Likewise, the swift response you received about the smoke sensor situation, even though it took a day to replace, speaks volumes about our commitment to guest welfare. It's also lovely to read your positive notes on the lobby café and the comfortable bedding. Regarding in-room coffee makers and air conditioning, we'll certainly consider your comments as we constantly seek improvement. Your candid feedback and kind words are appreciated, and we hope to host you again for an even better experience.

8/10 – Goed

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The elevators are annoying. Only one worked so we had to wait forever. Everything else was great!
3 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Kelly, it's pleasing to hear that your overall experience at Park Central Hotel New York was positive. Yet, we acknowledge the inconvenience caused by the elevator issue. Rest assured, we constantly endeavor to keep all our amenities in top condition to provide the best service to our guests. Thank you for your patience and we hope to welcome you back for an even better experience next time.

6/10 – Redelijk

Maira

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The elevator not working
4 nachten verbleven in maart 2024
Reactie van Customer Service op 16 mrt 2024
Maira, we're sincerely sorry for any inconvenience caused by the lift during your stay. Your comfort and satisfaction are our priority, so we will certainly review your comment with our team to ensure better services next time. We hope to have another opportunity to welcome you back for a smoother experience.

10/10 – Uitstekend

Rudolph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything from check in to check out went smooth. Staff was always very helpful. Thank you for a fantastic stay.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Rudolph, we're elated to learn about your seamless experience at Park Central Hotel New York. Hearing that our team members were continuously supportive is music to our ears. We appreciate your acknowledgment and look forward to delivering more fantastic stays.

8/10 – Goed

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Not all elevators in working condition
2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Victoria, thank you for recognizing the prime location of Park Central Hotel New York. We regret to hear that there were issues with some elevators. Please be assured that we always strive to ensure the full functionality of our facilities for the convenience of our guests. We value your feedback, as it aids us in continually improving our service and guest experience.

8/10 – Goed

Charity

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great for the price
3 nachten verbleven in maart 2024
Reactie van Customer Service op 13 mrt 2024
Charity, we are thrilled to hear you found value in staying at Park Central Hotel New York. Thank you for allowing us to be a part of your trip. We hope to serve you again in the future.

10/10 – Uitstekend

PATRICIA ROJAS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy cerca de Times Square y Central Park. El Hotel realmente está muy bien ubicado. El metro está en la esquina y hay lugares cerca para desayunar, comer y cenar. Me encantó el hotel y su ubicación!
6 nachten verbleven in januari 2024
Reactie van Customer Service op 12 mrt 2024
Patricia Rojas, estamos encantados de saber que disfrutó de su estadía en Park Central Hotel New York. Nuestra proximidad a lugares emblemáticos como Times Square y Central Park, así como el cómodo acceso a opciones gastronómicas y al transporte público, sin duda aumentan el atractivo. ¡Su agradecimiento realmente significa mucho para nosotros y estamos ansiosos por darle la bienvenida nuevamente para otra estadía fantástica!

6/10 – Redelijk

Mathew

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 13 mrt 2024
Mathew, thank you for your rating. As your feedback doesn't specifically outline any areas of concern, we encourage you to share additional insights. We're genuinely committed to the satisfaction of our guests and your experience is important to us. If there were aspects of your stay at Park Central Hotel New York that did not meet your expectations, please feel free to share so we might improve for future visitors. Thank you once again for your time.

6/10 – Redelijk

Kiki

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
While the recent renovations for the elevators shows that this hotel is responsive to previous customers' complaints, it is evident that the building is beyond capacity. I prepared myself by reading previous guests' reviews but I can understand how these inconveniences can surprise the frazzled tourist. That being said, the early check-in time helped me avoid the worst of the elevator traffic. The rooms were clean except for a musty smell that lingered from the restroom into the bed area despite seeing (and hearing) a very active maid service in the halls. I did not appreciate the mandatory "upgrading" fee to cover the use of the office center, gym, etc. The fee should not have applied to guests who didn't need or want to use any of those services, especially when the hotel is struggling to accommodate guests' basic needs. Overall, it was alright for a 1-2 night stay where the hotel ambiance isn't imperative to the enjoyment of my vacation.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Kiki, it's heartening to know that the renovated elevators and early check-in at Park Central Hotel New York made a positive impact on your stay. We apologize for any unpleasant odors lingering in your room, and we're always striving to improve on these small details. In terms of the amenity fee, we understand your perspective regarding its applicability and appreciate this constructive input. While the overall ambiance might not have heavily influenced your experience, we hope to enhance all aspects of guest satisfaction for any duration of stay. Your feedback aids us to do just that - thank you.

6/10 – Redelijk

Marnie, Stanwood

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Elevators are being replaced so the wait was long. No ice in the ice maker. Small store closes very early in the day. Water bottle fill station does not work in the gym.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Marnie, we appreciate your feedback and your patience during our elevator update. We're working diligently to minimize any inconveniences. We're also addressing the concerns regarding the ice maker, store hours and gym facilities to ensure a more comfortable experience for our guests. We hope to welcome you again in the future at Park Central Hotel New York once these improvements are complete.