Uitzicht vanuit de kamer

Beoordelingen van Millennium Downtown New York

4 out of 5
Millennium Downtown New York
55 Church Street, New York, NY

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 953 van 2336 beoordelingen" "
Gastenscore: 8 - Goed. 501 van 2336 beoordelingen" "
Gastenscore: 6 - Redelijk. 363 van 2336 beoordelingen" "
Gastenscore: 4 - Matig. 250 van 2336 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 269 van 2336 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

6,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rene

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Customer Service op 28 aug 2022
Thanks for the perfect rating, Rene! We can't wait to see you again soon for another amazing experience at Millennium Downtown New York. Have a great day!

10/10 – Uitstekend

Tim van

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Perfecte ligging. Prachtig uitzicht over de stad. Wel gedateerde kamers maar prima als je er enkel komt slapen en douchen. :)
7 nachten verbleven in april 2022
Reactie van Customer Service op 25 apr 2022
Bedankt voor de 5/5 beoordeling, Tim! Het is geweldig dat je zo genoten hebt van je tijd bij Millennium en dat we je verwachtingen hebben kunnen overtreffen. Dat is wat we graag zien! We kunnen niet wachten om binnenkort weer een fantastische ervaring met je te delen.

8/10 – Goed

Hendricus

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Iets verouderd maar comfortabel hotel
Hotel op toplocatie. Is wel redelijk verouderd. Alles wel netjes en grote kamers
3 nachten verbleven in april 2022
Reactie van Customer Service op 10 apr 2022
Bedankt voor het delen, Hendrikus. We vinden het vervelend om te horen dat uw verblijf bij ons niet aan al uw verwachtingen heeft voldaan. Het spijt ons te horen over uw problemen met de staat van onze faciliteiten en zullen dit met ons team bespreken, maar we zijn blij dat u een goede tijd heeft gehad met uw ruime kamer en onze centrale ligging. Laat het ons weten als er iets anders is dat we hadden kunnen doen om u beter van dienst te zijn! We hopen dat je snel terugkomt en ons opnieuw bezoekt voor een positievere ervaring.

6/10 – Redelijk

Jennifer

This hotel was fine. Great location for downtown. Rooms are a little worn
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ispart, Leesburg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 17 apr 2024
Ispart, thank you for your superb rating for Millennium Downtown New York! We're glad to know we left a splendid impression and we hope to welcome you back soon for another 5-star experience!

4/10 – Matig

Johanna Meryham, Yonkers

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
La primera noche no pude dormir porque no podía cerrar la ventana en la parte de abajo de la misma, estamos hablando de un piso 35 ahí estaba el viento era súper fuerte y movía todo en la habitación, mi habitación parecía la habitación de la chica de la película El exorcista de todo lo que se movía, el ruido en fin me pasé toda la noche esperando que algún empleado del hotel me ayudara y no fué hasta las 7pm que llegó alguien. Muy mala experiencia.
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Johanna Meryham, entendemos su preocupación acerca de la ventana y el viento durante su visita. Las comodidades y la comodidad de la habitación son muy importantes para nosotros. Lamentamos que tardara tanto tiempo para que un miembro de nuestro equipo llegara a su habitación. Apreciamos sus comentarios ya que nos ayudan a mejorar nuestro servicio. Esperamos que decida visitarnos nuevamente para poder ofrecerle una mejor experiencia.

10/10 – Uitstekend

Eleana, Miami

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La vista de mi habitación espectacular
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Eleana, es maravilloso saber que disfrutaste de la espectacular vista desde tu habitación en el Millennium Downtown New York. Estamos encantados de que haya tenido una experiencia encantadora y esperamos recibirlo nuevamente en su próxima visita a la ciudad.

10/10 – Uitstekend

Brittany

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved our stay. Easy, no fuss.
3 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Brittany, it's such a delight to hear about your positive experience at Millennium Downtown New York. We're thrilled you found your stay to be uncomplicated and enjoyable. On behalf of all our team members, we thank you for choosing us and look forward to welcoming you back in the future.

6/10 – Redelijk

Russell

Reisde met partner
Positief: Netheid
Property needs a little bit of upgrading; especially for the price. Speaking of price, breakfast was supposed to be included. I set it up to be delivered at 8:00 AM and by 8:30 AM it still hadn't showed up. We wound up going out to eat and wasn't refunded for that. Lastly, we had two of the lights by the bed out (bulbs must have needed to be changed) The shower had a small border on the floor but the water goes all over the floor. But hey, we had 2 towels to keep the floor dry. I did mention the issues to the staff who didn't seem to care too much. The positive:. Great views of the city. That was the best part. Not sure if the view makes it worth the price. It is right next to Freedom Tower of that helps.
1 nacht verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Russell, it's regrettable to hear that you encountered challenges during your stay. We apologize for any dissatisfaction with regards to the upkeep of the hotel and discrepancies with your breakfast order. It's certainly not our standard to keep our guests waiting for their meals or overlook lighting and bathroom issues. We value your feedback about the attention shown by our team members, as we always strive to provide attentive and caring service. On the bright side, we're delighted you enjoyed the stunning urban views afforded by our location. We hope to welcome you back in the future and exceed your expectations, making your experience truly worthwhile.

10/10 – Uitstekend

Jp

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 apr 2024
Jp, it's fantastic to hear that you found the location of Millennium Downtown New York so advantageous! We're pleased you enjoyed your experience with us and look forward to welcoming you back on your next trip to New York.

10/10 – Uitstekend

Cheryl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved everything about our stay!
3 nachten verbleven in januari 2024
Reactie van Customer Service op 10 apr 2024
Cheryl, it's wonderful to see you had an enjoyable stay at Millennium Downtown New York! We're thrilled that everything met your expectations and we hope to welcome you back again in the future.

10/10 – Uitstekend

Angela, Rochester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks
6 nachten verbleven in februari 2024
Reactie van Customer Service op 9 apr 2024
Angela, it's great to hear from you! We're delighted your stay at Millennium Downtown New York met your expectations. We appreciate your feedback and look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Darlene

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hallways are dark, my mini fridge was broken, there is no in-room safe and overall the property is plain tired. Definitely not a 4-star property.
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Darlene, it's regrettable to hear about your recent experience. While we strive to provide a memorable and pleasant stay, it appears we fell short during your visit. We apologize for the issues experienced with the mini fridge and other amenities. Moreover, we recognize the aesthetic aspects mentioned and wanting a brighter ambiance. Continual input from valued guests like you allows us to focus on aspects requiring attention and enhancement. We hope for the opportunity to better serve you in the future.

6/10 – Redelijk

Joël

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
-
3 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Thank you for taking the time to submit this feedback, Joël.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

2/10 – Ontzettend slecht

Clenio

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Never again
Reactie van Customer Service op 8 apr 2024
Clenio, it's unfortunate to hear about your recent experience. We aim to provide exceptional service to all guests, and we're concerned we did not meet your expectations this time. We're always open to hearing suggestions and specific feedback to improve. Please do reach out to us to discuss your experience so we can work towards ensuring it doesn't reoccur.

10/10 – Uitstekend

Bekzod

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Thanks for the perfect rating, Bekzod!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Downtown New York.Have a wonderful day!

10/10 – Uitstekend

Rafael Contreras

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extraordinaria experiencia, gran lugar, solo no servía la luz del baño, pero de ahí en fuera todo genial
4 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Rafael, es maravilloso saber que tuviste una experiencia extraordinaria en Millennium Downtown New York. Nos alegra que haya disfrutado de nuestra fantástica ubicación. Tomamos nota del punto sobre la luz del baño y le aseguramos que nuestro equipo de mantenimiento se asegura de que todo esté en funcionamiento para una experiencia fluida para los huéspedes. Esperamos darle la bienvenida nuevamente para otra estadía memorable.

4/10 – Matig

Romona

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Romona, it seems like your stay wasn't up to your expectations. We value your feedback and would be grateful if you could provide us with more details. Your insights are critical to help us improve and offer a better experience for you and future guests.

10/10 – Uitstekend

Miguel, Toronto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you for everything
6 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Miguel, your kind words are truly delightful. The team at Millennium Downtown New York is thrilled you enjoyed your time with us. It's our privilege to provide an exceptional experience for our guests. We hope to see you again soon.

4/10 – Matig

Luis

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van Customer Service op 3 apr 2024
Luis, it's evident from your score that your stay didn't meet your expectations. Our goal is to provide a remarkable experience for all our guests, and it's unfortunate that we fell short in this instance. Any feedback you could provide would be immensely appreciated to help us understand where we could improve. We sincerely hope to have another opportunity to redeem ourselves in the future.

10/10 – Uitstekend

linette, distrito nacional

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Linette, it's wonderful to hear that your stay at the Millennium Downtown New York met your expectations. We appreciate your high rating and look forward to making your next stay with us even more enjoyable. Thank you for choosing us.

10/10 – Uitstekend

Ryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy checkin and check out. They even watched our bags for the day after checkout so we could walk around without bringing them. Room was very nice and the view was incredible.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Ryan, it's wonderful to hear you had such a seamless experience at Millennium Downtown New York. We're thrilled to know our care for your bags facilitated an easier exploration day for you. We're also glad you enjoyed your comfortable accommodations and the breath-taking view. We hope to welcome you back soon for another incredible stay.

8/10 – Goed

Agnes Nadine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Agnes, thank you for your rating of Millennium Downtown New York. We're thrilled to know that your experience with us met your expectations. Your feedback motivates us to continue delivering top-notch service. We can't wait to welcome you back in the future!

6/10 – Redelijk

Angela

Reisde met partner
Positief: Netheid
Room was not cleaned well. Found pills on the floor (with young children), my son found a chapstick by the bed. Stains on bed and floor near bed.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Angela, we regret to hear there were several cleanliness issues during your stay, including finding objects on the room's floor and certain marks. Our guests' safety is our topmost priority, especially when it comes to children. It is concerning to hear that we didn't meet your expectations this time. We're taking your feedback seriously and have notified our housekeeping team to enhance their attention to detail. We hope that you'll provide us with another opportunity to serve you better in the future.

8/10 – Goed

Meridith

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for visiting the World Trade Center Memorial, right across the street. Friendly, helpful staff!
5 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Meridith, it's wonderful to hear that the location of Millennium Downtown New York worked perfectly for your visit to the World Trade Center Memorial. We're delighted our team members were able to provide you with friendly and helpful service. We hope to have the pleasure of welcoming you back in the future.

4/10 – Matig

Princess

Reisde met partner
Negatief: Personeel en service, voorzieningen
It’s a great view from your room but I was on the 31 floor and all I heard at night was the vents making noise, walls are very thin I heard people’s shower, and them talking ! Room doesn’t have a mini fridge to accommodate you with personal beverages! Found hair in my bed sheets! So Overall you’re really paying for the view and don’t think the price is worth it
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Princess, your feedback is acknowledged. It's unfortunate to hear that you encountered some disturbances during your stay. Factors potentially affecting tranquility, such as room noises and the apparent thinness of the walls, are typically addressed with utmost seriousness. In regard to the lack of a mini fridge and your observations about cleanliness, measures are continually put in place to address and surpass our guests' expectations. While the view may have been a highlight, the intention is to deliver excellent overall value. Your points have been noted and will be shared with the relevant colleagues for further evaluation. We do hope there's another opportunity to serve you better in the future.

10/10 – Uitstekend

Steven

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, location, location... Being across the street from the Oculus and the World Trade Center was amazing. I knew when I booked it that we were close, but I had no idea we were THAT close. The staff was fantastic. The hotel is spotless. Considering everything, I think the price of the hotel was a bargain. I don't want to fly all the way to NYC and stare out at a wall from my hotel room. I had an amazing view that I could stop looking at. I highly recommend this hotel.
5 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Steven, it's heartening to know you appreciated Millennium Downtown New York's location and found it to be a central point for your visit. Our team members strive to ensure all areas are immaculate and present a welcoming atmosphere, and your feedback is certainly a testament to that. We're also pleased you found value in the stay and relished the remarkable view from your room. Being highly recommended by you genuinely inspires us. We certainly look forward to welcoming you again.

10/10 – Uitstekend

Elisa

1 nacht verbleven in maart 2024
Reactie van Customer Service op 13 apr 2024
Elisa, it's great to know you had a fantastic stay at Millennium Downtown New York. We're delighted you enjoyed your time with us and we're hopeful to host you again soon.

8/10 – Goed

Carmen

3 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Carmen, thank you for choosing the Millennium Downtown New York and for your 4-star Expedia review. We're elated you enjoyed your stay, and we look forward to welcoming you back on your next trip to New York. Safe travels!

10/10 – Uitstekend

Krystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 24 mrt 2024
Krystal, thank you for your perfect review score! We're thrilled to hear that your stay at Millennium Downtown New York exceeded your expectations. We hope to have the pleasure of welcoming you back in the near future. Remember, your delightful experience is our highest reward.

6/10 – Redelijk

Patricia

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Cleanliness was rather poor, the desk and shelves were not clean, and the windows were also full of prints from previous guests. The furnishings are old and partly broken, it would be good for the hotel to do some renovations. There was no safe. The view is great, the location is also great, as there are different subway stations in all directions on two sides. All in all, it's enough for overnight stays during a city trip, but that's it!
5 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Patricia, we appreciate you taking the time to share your experience. We regret that you encountered issues with cleanliness and the condition of some amenities. Quality and comfort should always be expected, and we can assure you that your comments have been considered seriously. We're glad that you admired the view and found our location convenient for your travels. We hope for another opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Ma Guadalupe, Westminster

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me encantó el lugar nunca imaginé el cuarto que nos tocó hermosa vista volvería a este lugar
3 nachten verbleven in maart 2024
Reactie van Customer Service op 24 mrt 2024
Mamá Guadalupe, es fantástico escuchar sus comentarios positivos sobre Millennium Downtown New York. Es alentador saber que le encantó nuestra ubicación y la hermosa vista desde su habitación. Estamos encantados de que considere regresar y esperamos darle la bienvenida nuevamente en el futuro.

8/10 – Goed

Elaine

Reisde met familie
Positief: Personeel en service, voorzieningen
Great location to stay downtown. Amazing views. Every staff we encountered were very pleasant and helpful. Rooms are outdated and could definitely use some updates but the room size is good for NY standards. Elevators were out of service at times but there was a staff member standing by and directing guests to an alternative service elevator if the wait was too long. Commendable!
4 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Elaine, it's lovely to hear that you appreciated the Millennium Downtown New York's convenient location and stunning vistas. We're glad you found our team members to be welcoming and accommodating. Your constructive comments regarding potential room updates and occasional elevator concerns have been duly noted. It's our continuous aim to improve for our treasured guests like you. We're looking forward to having you back and hopefully exceeding your expectations.

2/10 – Ontzettend slecht

Bryan Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The carpet is sooooo dirty.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Bryan, we regret to hear about your experience with the cleanliness of the room. Providing a spotless environment is a priority for us, so your feedback is very valuable. Rest assured, we will ensure improvements are made and your next visit would be much more satisfactory.

10/10 – Uitstekend

JOSE, SOUTH SAN FRANCISCO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Jose, it's fantastic to see such a magnificent rating for Millennium Downtown New York! The entire team appreciates your support and we look forward to having you back with us in the near future!

2/10 – Ontzettend slecht

Tyler

Reisde met partner
Negatief: Personeel en service
We were told we would receive $10 per day for food and beverage so each day we ordered 2 hot chocolates $5/ each but when we checked out we were charged $10 for food and beverage. Does not sound free to me. I also confirmed the facility fee would be exactly $105 ($35 * 3 days) but upon checkout we were charged over $130 — an extra $30 in taxes and fees. This is very deceptive and I will never return to this hotel.
Reactie van Customer Service op 20 mrt 2024
Tyler, it's regrettable to read about your recent experience. It's clear there was a misunderstanding about our food and beverage credit policy and fee structure. We strive for transparency, and we're sorry if you felt otherwise. Your feedback is valuable and helps us illuminate areas for improvement. We hope for another chance to provide a more satisfying stay in the future.

10/10 – Uitstekend

Kurtis

Positief: Personeel en service
Staff were super accommodating.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Kurtis, thank you for sharing your great experience at the Millennium Downtown New York. We're thrilled you found our team members to be so accommodating. Please come back and visit us again soon for another standout experience.

8/10 – Goed

Marie

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The location of this hotel is great. Most of the rooms are facing the WTC area and gives goosebumps every time you look out of the window. However, the rooms themselves are old and quite dusty, the furniture is scratched and the carpet is smelling funky. It’s time to remodel that place that has survived 9/11. (Maybe the dust is a remnant from it *lol)
3 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Marie, we're delighted to know you enjoyed the prime location of Millennium Downtown New York and the historical essence it carries. We do acknowledge your comments about some aspects of the rooms needing attention. Rest assured, these have been noted for continuous improvements, as we're always looking for ways to enhance our guest experience. We'd be thrilled to have you back someday to showcase our progress.

8/10 – Goed

Hector

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Hector, thank you for your rating of the Millennium Downtown New York. We're pleased to see that you had a satisfying stay with us. We hope you choose to stay with us again in the future, and we will strive to exceed your expectations.

6/10 – Redelijk

Zima

3 nachten verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Zima, thank you for taking the time to rate your stay with us. We see there's room for improvement and your feedback will help us do better. We hope for another opportunity to make your next stay an exceptional one.

10/10 – Uitstekend

Shuntee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Shuntee, thank you for your top score rating! It's heartening to see that your stay at the Millennium Downtown New York went wonderfully. You're always welcome back and we can't wait to exceed your expectations again.

4/10 – Matig

Mackenzie

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
N/A
5 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Mackenzie, it appears there may have been some issues during your stay that weren't detailed in your review. We take guest feedback seriously and strive to continually improve. We would appreciate it if you could share more about your experience with us. Thank you for choosing to stay with us and we hope to have the opportunity to better serve you in the future.

8/10 – Goed

Punitpal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 18 mrt 2024
Punitpal, thank you for your rating on Expedia. It's wonderful to know that you had a positive experience at the Millennium Downtown New York. We are always working to improve our guest experiences and we hope to exceed your expectations during your next visit.

4/10 – Matig

Dana

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel was not as clean as expected. Did not have a room with a view despite it was not sold out. Restaurant was closed, under renovation. That was not communicated at time of booking. Parking garage that was recommended was closed upon arrival. I expected more for the price. Very disappointed.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Dana, we're saddened to hear that your experience didn't meet expectations. It's unfortunate to hear about your concerns with cleaning standards, as well as the lack of communication regarding the restaurant renovations. Your feedback about the parking garage detail has been noted, and we understand you were hoping for a room with a view. Please know we constantly strive to exceed guest expectations and your comments will serve as a driving force for improvement. We hope we'll have another opportunity to create a more satisfying experience for you in the future.

6/10 – Redelijk

Bernabe

Reisde met partner
Negatief: Netheid
Did not expect the hotel was out dated. The thermostat would not allow me to set to cooler during spring season.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Bernabe, we appreciate you taking the time to share your feedback. It seems there were aspects of your stay that did not meet your expectations, specifically the temperature control in the room. We take such matters seriously and have taken note of your comments. As we are always aiming to improve, your suggestions are invaluable to us. Thank you, and we hope to deliver a more satisfactory experience in the future.

8/10 – Goed

Josefina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view was amazing
3 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Josefina, it's delightful to hear that you enjoyed the remarkable views from the Millennium Downtown New York. We're committed to providing memorable experiences for our guests. Thank you for sharing your feedback and we'd love to have you stay with us again soon.

6/10 – Redelijk

Lacy

3 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
We appreciate the feedback, Lacy.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 – Ontzettend slecht

James

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sharlene Narvaez op 16 mrt 2024
Dear Guest- we are sorry to see that you did not enjoy your stay. Please feel free to contact us directly if you would like to provide us with some additional details as we always strive to ensure the best possible experience for all our guest.Sharlene Narvaez Director of Front Office sharlene.narvaez@MILLENNIUMDOWNTOWNNYC.COM

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Andrew, it sounds like you had an enjoyable stay at the Millennium Downtown New York. We strive to provide a superior guest experience and we're thrilled to see that reflected in your feedback. We hope to have you with us again in the future.

8/10 – Goed

Changheng

1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Changheng, thank you for choosing Millennium Downtown New York and granting us a 4-star rating. We're glad that you had a pleasant experience and we look forward to welcoming you again.