Dear Tristan, thank you for your candid review. We apologize for your disappointment, can you please tell us more about why it was disappointing and what was mediocre? We strive to create unique and positive experiences with all of our guests.

Maria, thank you for sharing your experience with us. We will continue to focus on good service and cleanliness.

Thank you for your feedback. We will be addressing your concerns.

Thank you for staying!

Sra Alexandra, Gracias por su comentario hacia el hotel. Espero que la proxima ves que venga, nuestro hotel este mejor para usted.

Hello Mr.Christian, Thank you so much for your great feedback. I am glad our amazing staff were able to accommodate your needs as well as make your stay comfortable. Unfortunately for the street noise, we have our ups and downs in being located in the city. I do hope we get to see you again!

Hello Ms. Brenda!Thank you for your feedback! We are so glad our team made your stay comfortable and enjoyable. We do hope to see you again!

Hola Sra. YeidyMuchas gracias por su comentario hacia el hotel. Esperemos verla pronto y tratar de cambiar ese 4 a un 5!

Dear Tracy, Thank you for taking the time to share your experience with us. We are in the process of updating the amenities in the room to ensure our guest are getting best when they stay with us. It's great to read that you enjoyed the location and cleanliness.Sincerely,Hotel Manager

Dear Nicholas, Thank you for your rating. We would like to know how we can improve things so that your next stay with us is a 5. Thank you again, for staying with us.Sincerely,

Dear Christopher, Thank you for your review, the staff and I are excited to read that you will be staying with us again. Glad to hear that you enjoyed the breakfast as well. Until Next Time,Hotel Manager.

Dear Stephanie, Thank you for sharing your experience with us. The maintenance team is working hard on trying to improve the cosmetic of the building. Great to read that you had great interactions with the team. We hope to see you again. Sincerely,

Dear, Anna, Thank you for your review. We hope to see you again! Sincerely,

Dear, Abdiel, Thank you for your 5 star rating. Please come and visit us again!

Dear Eileen, Thank you for taking the time to leave us your honest review. Please contact the hotel directly to speak with a manager so that we can address your less than satisfactory stay. Thank you.

Dear Jana, Its great to read that yours stay with us was comfortable. We hope to see you again in the future.

Dear Jordan, Please allow me to apologize for your neighbors. It's great to hear that you enjoyed the staff and breakfast. I will be sharing your review with the team. Sincerely,

Dear Alexandra, Its great to read that you enjoyed our breakfast. Please come and visit us again. Sincerely, Hotel Manager

Dear Hayley, Thank you for leaving us a review. We hope to see you again.

Dear Carlos, Awesome to hear you enjoyed our location, we hope to see you again.

Dear Peter, Thank you for your rating, we hope to see you again! Sincerely,

Thank you Ms. Anna Marie for choosing to stay with us !

Thank you for your positive feedback Ms. Linda!

Olga, thank you for your kind feedback. We are glad we were able to make your stay wonderful !

Melissa, we're so glad our location worked for you!

Thank you Luiz!

Thank you Linda! We LOVE celebrating birthdays with our guests!

Thank you for your review Jerry!

Thank you Genevieve!

Dear Jose L, Thank you for your rating!

Thank you for your feedback Jathan! The elevators themselves move very quickly when others are not holding them. We appreciate the opportunity to have you here!

Gracias Eduardo - please come back and see us soon!

Catherine, we appreciate your kindness in this review. Thank you!

Luis, we're so happy this was a good location and breakfast for you!

Thank you for staying, Jose!

Dear Ricardo, Thank you for your rating! Sincerely,

We're glad you liked breakfast, Johanna M!

Thank you for staying, Liz!

Thank you Roland!

Dora, we're glad you like the location and we appreciate the feedback on our team. Please let us know when you are returning!

Annemarie, thank you for the high marks and *excellent* feedback. I have shared your comments with the team, including Miss Sukie!

Thank you for staying, Samara!

Thank you Hector! Safe travels.

Dear Yenisey,Thank you for leaving your review, we hope to see you again.

Dear Ana, Thank you for your rating. We hope to see you again

Thank you for staying Carlos!

Thank you Jennifer - we appreciate the feedback. We are committed to the IHG One Clean Promise!

Dear Shelo, Thank you for your rating, we hope to see you in the future!Sincerely,