Incident - Sunday 14th April at Hotel The Square Milano. Threatened and removed from hotel roof garden by security.
My partner and I were studying on the roof garden of the hotel. We arrived to the roof garden around 1.30pm and quietly enjoyed the sun in the private area whilst studying. At around 4pm, a waiter from the roof top bar (on the same level, but not visible from the roof garden) appeared and told us that this area was not a solarium (despite the garden furniture and signage suggesting so). I explained that we were hotel guests and we had been there all afternoon, with staff passing by and greeting us politely during those hours. He then told us that we should move to the rooftop bar, I explained to him that we had already spent €300 in the rooftop bar over the weekend, and we were not looking to sit in a bar, only to sit in a private space and study. Then, he advised very rudely that if we wanted to continue to sit in the garden area, we had to change our clothing (which my partner did). I was shocked, this garden area was completely private and not part of the rooftop bar, but part of our hotel which was only accessible for hotel guests. It was a no service area and was equipped with garden furniture - a place for the hotel guests to relax.
Around 20 minutes later, the hotel security guard appeared and removed us from the area. He told us that we could not sit there, and we needed to go to our rooms immediately. I have never been treated so disrespectfully.