The parking, bell desk and maid service was excellent, however dining room service was slow and they didn’t take your order accordingly. This happened throughout my stay.
Opmerking van Hotelbeheer
10 mrt. 2024 door CecilHotelbeheer
Dear Ms. Julie, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the room service assistance during your recent visit has been shared with our Asst. Director of Food and Beverage for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager