Op basis van 20 geverifieerde beoordelingen

4,2 / 5
75% van onze gasten beveelt dit aan
3,9 Hygiëne kamer
3,8 Service & personeel
4,1 Comfort kamer
3,8 Staat hotel
Geverifieerde beoordelingen van Expedia
1 / 5
door een geverifieerde reiziger

Not a good experience!!!!!!

Geplaatst op 23-nov-2018 op Hotels
Too dirty, apartment not clean at our arrival. Not enough equipment inside with regard to towels and pillows. Beds are not comfortable at all. Big noise going around, building under renovations. Garbage of previous clients left in the apartment. Location so convenient, central and close to all destinations.
Opmerking van Hotelbeheer
28-nov-2018 door Smartflats team Hotelbeheer
Hello Zouhair, thank you for your review. We are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration. We hope you will find an accommodation that will suit you best on your next trip. The smartflats team
2 / 5
door een geverifieerde reiziger

Geplaatst op 14-nov-2018
There were a number of issues with the Gaite apartment (Unit 601) 1) We reserved a suite that has a tree like structure next to the sofa per the catalog. However, upon check-in, we were told our desired suite was occupied by another tenant and the staff couldn't locate the communication about my request. In addition, there were no intention to find a resolution / honor our previous request 2) The bathroom shower does not have enough water pressure and hot water. Even the water sink has more water pressure compared to the shower. Given the limited amount of pressure, by the time the water hit your skin, it already ended up cold. We had to restart the water heater (electric) a number of time in order to get it to work 3) When we requested a technician to address our shower problem, he / she did not bother to take off their shoes and entered the shower. By the time we returned, the bathroom was cover with muddy print. No one bother to wipe it off / clean up the mess before leaving 4) Internet connection was a hit and miss. A number of staffs had to come to the suite and check the internet connection (mostly in the afternoon, when we were not around). We find the frequent visits intrusive as we had an incident where the safe was opened whilst we were away. (the safe was locked in the morning) Fortunately, nothing was missing, but we find the experience unpleasant and not acceptable. 5) The maintenance is lacking, the sofa was falling apart & speaker screen was on the ground
Opmerking van Hotelbeheer
22-nov-2018 door Smartflats team Hotelbeheer
Hello thank you for your review, we are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration. Do not hesitate to send us an email at info@smartflats.be so we can identify your booking. We hope we can welcome you back soon at Smartflats to provide you with a better experience. The smartflats team
4 / 5
door een geverifieerde reiziger

Great location, in need of some TLC.

Geplaatst op 31-okt-2018 op Hotels
Great location, good sized apartment. Starting to look like it needs a bit of care and attention. Biggest let down was the lack of maintenance. Only one working light in the kitchen, and the only light in the bathroom over the vanity mirror. Ok if you are a bat or a mole, but very dark for everyone else! Reported faults to very apologetic team member, but not fixed by time we left.
Opmerking van Hotelbeheer
7-nov-2018 door Smartflats team Hotelbeheer
Hello Graham, thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. We are glad to see that you appreciated the location of our flat. We take note of your remarks. We hope to see you again in one of our Smartflats residences. The smartflats team
4 / 5
door een geverifieerde reiziger

Geplaatst op 27-okt-2018 op Ebookers
Opmerking van Hotelbeheer
8-nov-2018 door Smartflats team Hotelbeheer
Thank you for this review !
4 / 5
door een geverifieerde reiziger

Good alternative to hotel

Geplaatst op 20-okt-2018 op Hotels
Smartflats rents apartments across major cities in Belgium. Communication is easy, it has a clear & efficient overview on a single page. Smartflats also operates with a collaborative space called Smartwork In Brussels, therefore, they have a reception open from 08:00 until 20:00. You can leave your luggage’s there as well as have coffee, tea, sit down, or use the nap room until your flat is ready (15:00). Some flats are located in the reception building in Brussels, others close by. Ours was spacious with a great layout, in front of the Opera place. 2 bedrooms, functioning kitchen with a coffee machine, large dining and living room, no AC. Small TV but this wasn’t important for us. However, the house needs to be worked on. IE; The handles were not attached to the French doors, part of paints and walls falling off. The toilet was small, however the bathroom was sizeable - could be enough space for a bidet and washing machine, for example. The shower was too small (open concept) thus water was splashing in the floor. In order to get extra towels and pillows you will be charged (30€). At the time of our stay there was construction in the city... some a street over, so we were not able to sleep past 6am, the team graciously relocated us. The next flat 301 was on Frippiers street, with a tiny old elevator. Nicely renovated with quirky layout. We slept very well and AC was operating perfectly.
Opmerking van Hotelbeheer
24-okt-2018 door SabrinaHotelbeheer
Hello Karine and thank you very much for your review! I am glad you enjoyed your stay with us. I look forward to welcoming you back soon at Smartflats. Regards, the Smartflats team :)
4 / 5
door een geverifieerde reiziger

최고의 입지

Geplaatst op 18-okt-2018 op Hotels
그라플랑스 광장과 아주 가까움. 주방에 식기세척기와 세제 준비. 고풍스러우면서 편리한 구조. 큰 식탁과 도심치고는 넓은 거실...침대도 훌륭. 단, 메인현관 비밀번호 입력은 다소 번거로운편. 공용주차장에서 짐을 옮기기도 약간 힘듬. 에스컬레이터가 한개 고장... 그래도 입지가 훌륭해서 추천.
Opmerking van Hotelbeheer
7-nov-2018 door Smartflats team Hotelbeheer
Hello Kyungwan, thank you very much for your review, We are glad to see that you appreciated the location of our flat. We hope to see you again in one of our Smartflats residences. The smartflats team
4 / 5
door een geverifieerde reiziger uit Washington DC

Geplaatst op 4-okt-2018
Pros: Location is good. Bedrooms windows look on the back, quiet. Nice size of the rooms, large windows, high ceilings. Excellent bed linens and comfortable beds. Convenient check in. Cons: could have been cleaned better. Dust left here and there, crumbs on the table. Very busy street, gridlock: we waited 40 min for the taxi to the airport in the morning. While there are some renovation in the bathrooms, bedrooms are so spartan: no furniture to put clothes in. Not even IKEA type. Paint peeling on the walls and doors, floors are partially done. Conclusion: survived a couple of nights on the go but would not consider for a longer stay, need more comfort.
Opmerking van Hotelbeheer
11-okt-2018 door SabrinaHotelbeheer
Thank you for taking the time to share your experience. It really helps us to improve the quality of our services and our Smartflats. I am glad you appreciated the flat and its location. I hope to welcome you back soon at Smartflats. Regards, the Smartflats team.
4 / 5
door een geverifieerde reiziger

Decent, roomy flat, good base to explore Brussels

Geplaatst op 1-jun-2018 op Hotels
Roomy flat with two decent sized bedrooms, small kitchen and a sizable bathroom. The separate toilet is tiny. Located just around the corner from De Brouckère metro you can easily get to Brussels attractions and Grand Place is only a ten minute walk away. Lots of supermarkets and places to eat nearby. Couple of issues when we arrived with light fittings that were solved by the SmartFlats team promptly. Our wi-fi had an issue that was due to be fixed on the day we left. We were able to connect to another flat instead. Would stay there again
4 / 5
door een geverifieerde reiziger uit Oslo, Norway

Great location, large apartment

Geplaatst op 4-mrt-2018
Voordelen: Great location, large apartment
The apartment is large, and can easily accommodate 6 persons. all the bedrooms face towards the back so no traffic noise It was clean and easy to access
5 / 5
door Daniel

Excelente

Geplaatst op 1-jan-2018 op Hotels
Excelente localização, equipe muito atenciosa e simpática.
Opmerking van Hotelbeheer
10-jan-2018 door Tatiane, Quality ManagerHotelbeheer
Hello Daniel :) I'm glad to hear that you appreciated the support of our team and that you enjoyed your stay. Hope to welcome you back!