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Beoordelingen van Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 530 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 185 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 99 van 1006 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shellie, Honolulu

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Takeshi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
家族5人で宿泊しましたが、洗濯機もあり、コンロがあるため料理もできるため非常に良かったです。
5 nachten verbleven in maart 2024

6/10 – Redelijk

Abdulraheman

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Late check in
3 nachten verbleven in maart 2024
Reactie van Aaron Gonzales- Guest Services Manager op 23 mrt 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 – Uitstekend

Kristy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was top tier!! The staff was amazing and the view is incredible!
3 nachten verbleven in maart 2024
Reactie van Aaron Gonzales- Guest Services Manager op 18 mrt 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 – Uitstekend

Andy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Basketball pool gym
1 nacht verbleven in maart 2024
Reactie van Aaron Gonzales- Guest Services Manager op 15 mrt 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 – Goed

Shannon

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
3 nachten verbleven in maart 2024
Reactie van Aaron Gonzales- Guest Services Manager op 15 mrt 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

2/10 – Ontzettend slecht

Asia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
2 nachten verbleven in februari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 4 mrt 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 23 mrt 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again

10/10 – Uitstekend

Pearla, Los Angeles

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10
2 nachten verbleven in februari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 27 feb 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 – Uitstekend

Teruyuki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 27 feb 2024
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide exceptional service to our guests and we are delighted to hear you enjoyed your visit. We hope to see you again during your next visit to Los Angeles!

10/10 – Uitstekend

Isidor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
4 nachten verbleven in februari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 17 feb 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 – Uitstekend

Cindy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Stay!
3 nachten verbleven in februari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 17 feb 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 – Uitstekend

Spencer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
3 nachten verbleven in februari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 17 feb 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

2/10 – Ontzettend slecht

Rudy

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
2 nachten verbleven in januari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 30 jan 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 – Ontzettend slecht

Nisa

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
1 nacht verbleven in januari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 25 jan 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
3 nachten verbleven in januari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 25 jan 2024
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.

10/10 – Uitstekend

Allen, Leonia

3 nachten verbleven in januari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 25 jan 2024
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.

2/10 – Ontzettend slecht

Winston

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was supposed to get a complimentary wine bottle per day that didn’t happen.. was supposed to charge my card $230 Cad & they over charged $177
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.

8/10 – Goed

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, pleasant staff
15 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 jan 2024
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.

10/10 – Uitstekend

Samson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Aaron Gonzales- Guest Services Manager op 11 jan 2024
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!

10/10 – Uitstekend

Lamonica, Columbia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked the Sky View suite and it was amazing. It was spacious and had everything that we needed. The employees greeted you on arrival and throughout our trip as we came and went.
3 nachten verbleven in januari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 9 jan 2024
Thank you for your fantastic review of the Sky View suite! We're thrilled to hear that the suite exceeded your expectations in terms of space and amenities, providing everything you needed for a comfortable stay. It's also heartening to know that our employees' warm greetings and attentive service enhanced your experience with us. We strive to make every guest feel welcome and appreciated, and it sounds like we succeeded during your visit. We look forward to the opportunity to host you again and continue to provide a memorable and enjoyable stay.

10/10 – Uitstekend

Angel

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view was great
2 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for your review. We're thrilled to hear that you enjoyed the view from your suite during your stay. It's always a pleasure to know that our guests appreciate the unique aspects of our location. We hope to have the chance to host you again soon for another stay with a fantastic view!

10/10 – Uitstekend

Angel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 – Matig

Louise

3 nachten verbleven in januari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 30 jan 2024
sincerely apologize for any inconveniences you may have experienced during your visit. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this commitment in your case. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.

2/10 – Ontzettend slecht

Jose Alberto Valtierra

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Muy mala limpieza y cobran cargos excesivos diarios, nunca había experimentado algo así .
4 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Gracias por tomarse el tiempo para proporcionar su opinión. Lamentamos sinceramente que su experiencia con la limpieza de nuestras instalaciones no haya cumplido con sus expectativas, ya que mantenemos altos estándares en nuestros servicios de limpieza. Además, entendemos sus preocupaciones respecto a los cargos diarios y pedimos disculpas si estos no fueron comunicados claramente o le parecieron excesivos. Estamos comprometidos a asegurar transparencia en nuestra estructura de precios y continuamente revisamos nuestras tarifas para alinearlas con los estándares de la industria y las expectativas de nuestros huéspedes. Sus comentarios son valiosos para ayudarnos a mejorar nuestro servicio. Agradeceríamos la oportunidad de discutir su experiencia más a fondo y ver cómo podemos enmendar la situación. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia mucho mejor en el futuro.

8/10 – Goed

Bobby

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for being our guest and taking the time to provide your feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back for even better experience soon.

10/10 – Uitstekend

Lana

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great.
1 nacht verbleven in januari 2024
Reactie van Aaron Gonzales- Guest Services Manager op 4 jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 – Uitstekend

Dale

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful room. Extensive fitness center with lots of room and equipment. Loved this place.
6 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 3 jan 2024
We are delighted to hear that your experience was so positive! It's fantastic to know that the beauty of our suites and the extensive offerings of our fitness center, contributed significantly to your enjoyment. Your satisfaction and love for Level truly mean a lot to us. We look forward to welcoming you back for another wonderful experience!

10/10 – Uitstekend

Cindy

2 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 – Ontzettend slecht

Charlie

1 nacht verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve any issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 – Uitstekend

Istvan

8 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 22 jan 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 – Uitstekend

Millie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything, easy parking, easy check-in
1 nacht verbleven in oktober 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for being our guest. We are pleased to hear you enjoyed your visit. Our convenient location makes walking to many popular downtown Los Angeles attractions and shops a breeze. We sincerely hope to welcome you back to Level in the near future. Thank you for taking the time to share your wonderful feedback.

10/10 – Uitstekend

VALERIE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
We extend our sincerest gratitude for choosing to stay with us and for being our valued guest. It was truly a pleasure hosting you, and we're thrilled to hear that your visit was a pleasant and enjoyable experience. Your presence added to the warmth of our hospitality, and we appreciate the opportunity to have served you. Should your travels bring you back our way, we look forward to welcoming you again and ensuring another delightful stay. Thank you for making our establishment a part of your journey.

10/10 – Uitstekend

Cisco

1 nacht verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

8/10 – Goed

Rekha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall Great Experience
Room was not fully equipped. I had to request a coffee maker and hair dryer. Both items were provided very quickly though. The sliding doors to the bathrooms are terrible, especially since there is no handle. Very difficult to open and shut.
6 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with the initial lack of a coffee maker and hair dryer in your room. It's regrettable that these essentials were not readily available, and we appreciate your understanding as we promptly addressed and provided them for you. We also acknowledge your concerns regarding the sliding doors to the bathrooms, and we apologize for any difficulty you encountered. Your feedback is invaluable, and we will certainly look into improving this aspect to enhance the overall experience for our guests. We appreciate your patience and hope that, despite these issues, you found other aspects of your stay enjoyable. If your travels bring you back our way, we would welcome the opportunity to make it right for you. Thank you for choosing us, and we hope to have the chance to exceed your expectations in the future.

10/10 – Uitstekend

Jonath

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 – Uitstekend

Maleik

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!

8/10 – Goed

Jungho Lee

1 nacht verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 – Uitstekend

Frankie

Positief: Netheid, personeel en service
3 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 – Uitstekend

Jerry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel in la
3 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for being our guest and taking the time to provide your excellent feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back to Level soon.

8/10 – Goed

Tresa

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The balcony was nice glass. The shades were nice two bedroom two bath kitchen was nice. The staff was rude to my son when we were not together three separate occasions nice to me but not nice to my 18-year-old.
3 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 dec 2023
We appreciate your positive comments about the balcony, shades, and overall layout of the two-bedroom, two-bath kitchen. It's great to hear that you had a pleasant experience with the physical aspects of the accommodation. However, We are sorry to learn about the less-than-ideal interactions your son had with the staff on three separate occasions. Providing excellent customer service to all guests, regardless of age, is crucial, and we apologize for any inconvenience caused. Your feedback is valuable, and we will ensure to share it with the management to address and improve the staff's behavior towards younger guests for a more inclusive and enjoyable experience for everyone. Thank you for bringing this to our attention.

10/10 – Uitstekend

Martin Antonio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 – Uitstekend

Tosha

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I chose this pla e as I had stayed on this street before, so i was somewhat familiar with the area. The online information does not do the actual property justice!! The staff is amazing, the rooms (apartments, really!) are so great, the anemities are superb!! I jad 19-20 year old boys with me (my son and friends) and they had plenty to do right there, but the area is also sade enough for them to explore. I will definitely be back!!
Reactie van Aaron Gonzales- Guest Services Manager op 8 feb 2024
Thank you so much for your glowing review! We're thrilled to hear that your return to our familiar street led to such a delightful discovery of what our property truly has to offer beyond the online presentation. It's wonderful to know that our staff made a significant impact on your stay and that our spacious apartments, along with the top-notch amenities, exceeded your expectations. We're also glad the boys found entertainment both on-site and in the safe surroundings of our area. We eagerly look forward to welcoming you back for another memorable experience!

10/10 – Uitstekend

Andrew

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing view, excellent amenities (pool, basketball, gym, etc). No body wash, shampoo, or conditioner in one of our bathrooms, otherwise fantastic stay.
2 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 dec 2023
I'm delighted to hear that you had an overall fantastic stay and enjoyed the amazing view and excellent amenities, including the pool, basketball court, and gym. Your positive feedback is greatly appreciated. I apologize for the oversight regarding the absence of body wash, shampoo, and conditioner in one of the bathrooms. We appreciate your understanding, and rest assured, we will address this issue promptly to ensure a more seamless experience for future guests. Thank you for bringing it to our attention, and we hope to welcome you back for another enjoyable stay.

6/10 – Redelijk

Rodney

3 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 31 dec 2023
Thank you for taking the time to provide feedback on your recent stay with us. Your insights are valuable to us as they help us identify areas for improvement. We would love to learn more about your specific experience to better understand how we can enhance our services. If there are particular aspects that fell short of your expectations, please don't hesitate to share them with us. Our goal is to ensure every guest has a comfortable and enjoyable stay, and your input guides us in achieving that. We hope to have the opportunity to welcome you back in the future and surpass your expectations. Thank you for choosing us as your accommodation, and we look forward to making your next stay even more memorable.

8/10 – Goed

Oleh, Vancouver

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 dec 2023
Thank you so much for choosing to be our guest! We sincerely appreciate your decision to stay with us, and we hope your experience was enjoyable. Your presence was a pleasure, and we would be honored to welcome you back for an even better visit in the future. If there's anything specific you loved or any areas where we can enhance your experience, please don't hesitate to share your feedback. We look forward to the opportunity of hosting you again and making your next stay even more memorable. Safe travels until we meet again!

2/10 – Ontzettend slecht

Zaeem

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They didn’t clean the room for 5 days, I had to take care of of Own garbage. When I wanted to check in they told me that the checkin time was 4:00 even though it was 3:00on their website. Unnecessary hidden fees
5 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 dec 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please be aware that our property does not provide daily cleaning services as part of our standard offerings. However, we do offer the option for fresh amenities to be delivered upon request, and we regret if this was not communicated effectively during your stay. Regarding check-in times, we strive to accommodate our guests' needs, and early check-in is available based on room availability. We apologize if there was any confusion or miscommunication about the check-in time discrepancy, and we will work to ensure that our website accurately reflects this information. We also regret any frustration caused by what you perceive as hidden fees and will review our policies to ensure transparency. Your feedback is important to us, and we appreciate the opportunity to improve our services. If there is anything else you would like to discuss or address, please feel free to reach out to our management team.

10/10 – Uitstekend

Alicia, HUDSON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 dec 2023
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Aaron Gonzales- Guest Services Manager op 18 dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!