Several unpleasant experiences during our one night stay. Staff weren't friendly, the lady at the front during check-in rolled her eyes at my question of if they had forks so that we could eat the mac n cheese we bought from the snack area. Bugs in bed noticed in the morning after the night full of itching- management was notified but they didn't attempt to make it right with us. While kids were swimming, there were drunk guys sitting outside, many large alcohol bottles on the table, one of them throwing up in the trash can. Very rowdy so we cut the swimming short and retreated to the room. We usually love Fairfield Inns and seek them out when we travel for our kids' many sports but we won't be staying there again.
Room was incredible, two TVâs, couch, work desk. Big walk in shower. Negatives would include not enough outlets beside bed for charging phones etc. Front desk person same checking in and out was not welcoming or particularly nice.
Didnât appreciate checking into my room at midnight only to smell pee all night and wake up to find dirty pee and poop stained pants and underwear beside one of the queen beds. When I asked them to come clean it up I was told they would get to it. 45 minutes later after the head of housekeeping tried to go off on me they finally showed up to pick up the pee and poop pants and underwear off the floor. The way we were treated there, I will NEVER stay at another Fairfield Inn and Suites and we travel every weekend for basketball. Worst customer service Iâve had at a hotel ever. Save your money and peace and stay somewhere else.
Two rooms we were placed in had unclean beds. One the bed had clearly been used and the other it appeared the sheets werenât changed as there were pizza stains and crumbs in the sheets. We wonât be staying there again.