Op basis van 1.232 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,3 Service & personeel
3,5 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Q
Opmerking van Hotelbeheer
22 apr. 2024 door Online Reputation ManagerHotelbeheer
Apreciad@ Cary Jay,Todo nuestro equipo trabaja muy duro para que nuestros huéspedes se sientan felices.Para nosotros es muy grato conocer su experiencia en nuestro hotel.Ha sido un placer atenderle en nuestras instalaciones.Siempre le esperamosCordialmente, Hotel Riu Palace AntillasOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
I recently stayed at the Riu resort and unfortunately, my experience was less than pleasant. The resort was overcrowded and noisy throughout my stay. One incident that particularly stood out was witnessing someone vomiting in the pool area during midday, which was quite unsettling. Additionally, adults were seen yelling and sprinting through the lobby, adding to the chaotic atmosphere.
Hygiene standards seemed to be lacking, as I observed salt and pepper shakers being wiped with dirty cloths that were used to clean food off dirty tables. Furthermore, tables were wiped without the use of cleaning products, which was concerning.
On a positive note, the buffet offered a wide variety of food options, which was a highlight of my stay. However, I found the restaurant seating policy to be quite ridiculous, as well as the palapa game they had in place.
The rooms in the villas were outdated, featuring 70s/80s decor that could use a modern touch. Despite this, the location of the villas is beautiful and convenient, especially if you don't mind navigating stairs.
Overall, due to the noise, hygiene issues, and outdated rooms, I would not choose to stay at this loud party hotel again.
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Amazing time! Amazing staff
Opmerking van Hotelbeheer
23 apr. 2024 door Hotel Riu Palace Antillas Online Reputation ManageHotelbeheer
Dear Andrea,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon, Andrea!Kindest Greetigns!Hotel Riu Palace AntillasOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Loved everything!
Opmerking van Hotelbeheer
23 apr. 2024 door Hotel Riu Palace Antillas Online Reputation ManageHotelbeheer
Dear Tara Ann,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day!Love you back, Tara Ann,Hotel Riu Palace AntillasOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Loved the staff friendliness, so eager to help and serve. The all inclusive resort was great!
From the beach to the pools to the food, very impressed!
Opmerking van Hotelbeheer
19 apr. 2024 door Online Reputation ManagerHotelbeheer
Dear Robert,Thank you for your great review and for spending time with us at the Hotel Riu Palace Antillas.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace AntillasOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
It is a wonderful resort, and I plan to stay there again soon!
Opmerking van Hotelbeheer
12 apr. 2024 door Online Reputation ManagerHotelbeheer
Dear Asia,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Beautiful beach. The hotel amenities
Opmerking van Hotelbeheer
12 apr. 2024 door Online Reputation ManagerHotelbeheer
Dear Lori,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Palace AntillasOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
OCEANFRONT ROOM IN ANTILLAS VERY SPACIOUS ANDBEAUTIFUL.
DIFFICULT GETTING INTO ALLA CARTE RESTAURANTS. ONLY 2 SEATINGS, NEED TO GET THERE BY 6:30-7 TO GET BEEPER FOR 2ND SEATING OR SOLD OUT FOR THE NIGHT. WITH THE EXCEPTION OF ARUBIAN RESTAURANT. WE ATE AT HOTEL 3 NIGHTS- FOOD NOT GREAT. WENT OUT THE OTHER 4 NIGHTS.
CAN NOT GET PALAPA/UMBRELLA ON BEACH UNLESS YOU GO OUT AT 6-6:30 AM. AFTER 3PM PEOPLE START TO LEAVE AND PALAPAS OPEN UP. THEY SAY 2 HOURS UNATTENDED AND THEY WILL REMOVE BELONGINGS- NOT AT ALL TRUE.
Opmerking van Hotelbeheer
10 apr. 2024 door Online Reputation Manager Hotelbeheer
Dear Tracy,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with the lack of expected service. Truly, this is not the level of experience that we seek to provide our guests. Rest assured that we have discussed your feedback with our team and we hope that you will have a more favorable experience the next time you return to us.We remain with warm regards, Hotel Riu Palace AntillasOnline Reputation Manager
