Op basis van 193 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,6 Service & personeel
4,6 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The check-in was easy and the staff has been great. Also, the room was clean and spacious. The hotel is conveniently located to public transportation, which made it easy to visit Plaza de España y el Centro. The only minor thing, on the last day of our stay (Monday after the first weekend of La Feria) we went to get breakfast right after they opened at 7:30, and all the food that was supposed to be hot was cold. We asked the staff if they could warm up our plates, which they did. But they did not seem too concern about the food being cold, even after we told them. Overall, we enjoyed our stay and would stay here again.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Very comfortable stay in spacious room. Staff very friendly and helpful. Asked for a kettle and got immediately. Excellent transport links and sites within walking distance. Excellent breakfast.
The only thing I would have liked is evening dining option after a long day site seeing. Would return and recommend.
Opmerking van Hotelbeheer
6 apr. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Corinne,We appreciate that you took the time to share your experience with us.It is very rewarding to know your stay with us was a good experience. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We appreciate your feedback about your dining experience and would be very pleased to receive any suggestions on how we could have improved upon your experience with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 3 apr. 2024
Excellent location, clean hotel rooms and easy walk to tram line. Makes it really easy to visit the downtown area with major tourist attractions.
Opmerking van Hotelbeheer
4 apr. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Salil, Thank you very much for your kind feedback.We are thrilled to hear that our hotel's location was convenient for your travels and that you found the proximity to the tram line beneficial for visiting the downtown area. It is gratifying to know that the cleanliness of our rooms met your expectations and contributed to a comfortable stay. Our team takes great pride in maintaining a high standard of service and room amenities, and your feedback reaffirms our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
The hotel was just average. With so many hotels in the area you could do much better. Charger port was broken, shower head was broken, and shower door seal was coming off so water all over the floor. It was fine to sleep.
Opmerking van Hotelbeheer
4 apr. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Susan,We appreciate that you took the time to share your experience with us.We regret to hear about the issues with the charger port, shower head, and shower door seal. Please rest assured that we maintain a 24-hour reception ready to assist with any inconveniences, ensuring the comfort of our guests is a top priority. While we are disheartened to learn of your experience, we are grateful for the opportunity to address these concerns.We are pleased to note, however, that you found our hotel suitable for a night's rest. Our team strives to offer a service that meets the expectations of our guests, and we trust that our dedication was evident during your interactions with our staff.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Good for families
Opmerking van Hotelbeheer
25 mrt. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Celso Antº, Thank you very much for your kind feedback.We're glad to hear your family found our hotel to be a good fit. It pleases us that the room cleanliness and service met your expectations, as we strive to maintain high standards. It's wonderful to learn that our amenities contributed positively to your stay.However, we note your remarks concerning the hotel condition and room amenities. While we are proud of our facilities, we continuously seek ways to enhance our guest experience and appreciate your feedback. It is our commitment to ensure that the quality of our offerings align with the expectations of our guests.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
door een geverifieerde reiziger uit KEY LARGO
Geplaatst op 23 mrt. 2024
Is near to central city great area i like everything
Opmerking van Hotelbeheer
25 mrt. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Loise,Thank you for your positive feedback.We are delighted to hear that you had a truly memorable experience and that you found our central location ideal.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 21 mrt. 2024
Buon hotel vicino a Plaza de Espana. Fermatatram, metro, bus, vicinissima
Opmerking van Hotelbeheer
25 mrt. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Gentile Angela,Grazie per aver recensito il nostro hotel.Siamo lieti di apprendere che la posizione del nostro hotel vicino a Plaza de Espana e le varie opzioni di trasporto disponibili siano state di suo gradimento. È sempre un piacere sapere che i nostri ospiti apprezzano la pulizia delle stanze e le nostre comodità. Il nostro staff è grato per il suo riconoscimento del servizio eccellente fornito durante il suo soggiorno.Non vediamo l'ora di accoglierla nuovamente per un'altra esperienza positiva.Grazie ancora una volta per aver scelto il nostro albergo. Saremmo felici di poterla ospitare di nuovo in occasione di un suo prossimo viaggio.Le porgiamo i più cordiali saluti.María Pérez, Guest Experience Manager
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
I found this hotel perfectly situated and felt completely safe as a solo traveller
Opmerking van Hotelbeheer
20 mrt. 2024 door María Pérez, Guest Experience ManagerHotelbeheer
Dear Emily,Thank you for your positive feedback.We're disheartened to hear that our room amenities did not completely meet your expectations. Rest assured that we continuously strive to provide the best for our guests. We are delighted to know that you found our location to be perfect and our hotel conditions impeccable. It is also wonderful to hear that you felt safe during your stay and that you were pleased with the cleanliness of your room and the service provided by our team.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager
