Les notes se basent sur un nombre total de 1 000 avis vérifiés
3,2 Propreté de la chambre
3,4 Services et personnel
3,2 Confort de la chambre
3,1 Conditions de l'hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 29 août 2022
Toilet's didn't flush. No hot water in shower's.
Commentaire laissé par : Direction de l'hôtel
30 août 2022 par Hotel Management , Direction de l'hôtel
Dear Robert, thank you for being our guest. It is always great to read about what we got right; however, we apologize that you were inconvenienced by the maintenance issues in your suite’s bathroom. Our team is working to address this on a priority basis. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
par un voyageur vérifié
Publié le 4 août 2022 sur Hotels
par un voyageur vérifié
Publié le 1 août 2022 sur Hotels
par un voyageur vérifié
Publié le 1 août 2022
Staff was very nice.
Commentaire laissé par : Direction de l'hôtel
2 août 2022 par Hotel Management, Direction de l'hôtel
Dear Bennett, it's lovely to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests exceptional service, so we are thrilled we succeeded in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay!
Sincerely,
Hotel Management
par un voyageur vérifié
Nightmare extended stay
Publié le 31 juil. 2022 sur HotelsHorrible, the rooms wore not ready at checkin. The. The room looked like it had been lived in, the bedding was tattered we went and bought a blanket and sanitizer to spray and lay in bed, toilet was not working, noise all night long walking back and forth all night no toilet paper. Come on
Commentaire laissé par : Direction de l'hôtel
1 août 2022 par Hotel Management, Direction de l'hôtel
Dear Rachel, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.
Sincerely,
Hotel Management
par un voyageur vérifié
Publié le 25 juil. 2022
Only issue couldn’t find remote but it’s ok
par un voyageur vérifié
Publié le 16 juil. 2022
Representative exceeded my customer expectations. She was very friendly, prompt, efficient and provided me with all of the details, to ensure that my stay was comfortable.
Commentaire laissé par : Direction de l'hôtel
21 juil. 2022 par Hotel Management, Direction de l'hôtel
Dear Rhonda, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for all our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city.
Sincerely,
Hotel Management
par un voyageur vérifié
Publié le 13 juil. 2022
Room was wonderful with a nice kitchen. Didn't have anything in it at all and even the ice cube trays were empty. Beds were very comfortable and room was quiet. Entry in the hotel was not taken care of. Door was hard to open and keep open. Counter was dirty. Hallway to room was dark and dingy. There was a beetle crawling on the wall next to the desk and an ant in the bathroom. I don't like bugs in my room.
par un voyageur vérifié
Publié le 29 juin 2022 sur Hotels
par un voyageur vérifié
Publié le 27 juin 2022
The security the tall one that's there most of the time is rude and gets out of line, talks back
Commentaire laissé par : Direction de l'hôtel
28 juin 2022 par Hotel Management, Direction de l'hôtel
Dear Magi, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.
Sincerely,
Hotel Management
