Geplaatst op 26 mrt. 2024
Just an average experience. Nothing special as far as the rooms. Also, beware of the mobile app check-in and check-out. Both processes had issues, so ended up standing the outrageous desk lines anyway. MGM should have better IT than this.
Opmerking van Hotelbeheer
28 mrt. 2024 door Guest ExperienceHotelbeheer
Dear James,Thank you for taking the moment to share your review with us on Expedia. We are disappointed to hear that your experience was just average. We strive to provide exceptional services to all of our guests. Furthermore, it is concerning to hear about the issues you encountered with our mobile app. We understand how frustrating this must have been and apologize for any inconvenience caused. Thank you for bringing these matters to our attention. Your feedback is valuable and will help us to enhance our services and facilities. We hope to have another opportunity to host you and deliver a better experience.