Op basis van 629 geverifieerde beoordelingen
3,9 Hygiëne kamer
4,0 Service & personeel
4,1 Comfort kamer
3,8 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 5 nov. 2019
Net hotel met alles wat je nodig hebt. Alleen ontbijt is typisch Amerikaans en dus niet echt gezond en/of lekker.
Opmerking van Hotelbeheer
5 nov. 2019 door ManagerHotelbeheer
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
door een geverifieerde reiziger
Geplaatst op 23 okt. 2019
Prima hotel met goed ontbijt voor een nette prijs!
Opmerking van Hotelbeheer
23 okt. 2019 door ManagerHotelbeheer
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
door een geverifieerde reiziger
Geplaatst op 11 mei 2019
Prijs kwaliteit niveau is goed. Net hotel met alle benodigde voorzieningen
Opmerking van Hotelbeheer
11 mei 2019 door ManagerHotelbeheer
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
door een geverifieerde reiziger
Geplaatst op 25 mrt. 2019
Over het algemeen een fijn hotel met alle primaire faciliteiten.
Opmerking van Hotelbeheer
25 mrt. 2019 door ManagerHotelbeheer
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.
door een geverifieerde reiziger
Geplaatst op 3 okt. 2018
Prima hotel met mooie grote kamers, echter matig ontbijt.
Opmerking van Hotelbeheer
4 okt. 2018 door ManagerHotelbeheer
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Upon arrival we met a clerk by the name of Angie. She was very rude and seemed as if she was rushing because she was getting off work. When we arrived our room that we originally paid for we couldn’t get because the keys weren’t working properly and they said that the door wouldn’t lock. After Trying to accommodate us with a king size suite we ended up getting a queen suite instead of the king, we were originally told. When we arrived in the room, it smelled really bad like mold. We then decided that we were gonna go back to the desk and ask if we can switch the room because it wasn’t to our liking and the bed was wrong. When we got down to the desk, the clerk by the name of Keisha was there. She was very nice. She was very helpful. She greeted us as well as kept a smile on her face and apologize for her coworkers mistake. She informed us that everything would be the same price and that she would upgrade to a king as if it was supposed to be. We were supposed to have two beds an went to one. On the first day we waited for potatoes until 10 o’clock and then we were told we couldn’t get any because breakfast time was over after waiting for an hour. Then the last day when we were checking out we didn’t get breakfast either because they didn’t have it set up. Overall the experience was okay, other Sonesta I’ve visited were a better experience. Being from out of town I was disappointed but still enjoyed my trip.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The property is still under construction.. no way it should be rented like that! The first room we checked in had Roaches everywhere.. the staff gave us another room!! The next work was dusty like the been working in there.. unacceptable
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Affordable, not great.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
A problem with our flights caused us to be unable to check in on the correct day. Tried to speak to them about pushing the reservation back a day but called multiple times with no answer. Left several voicemails and emailed with no response. When i arrived they had canceled the reservation. the front desk agent was very rude and there was no manager on that day or the next. Left a few voicemails on the managers cell phone with no response.
Opmerking van Hotelbeheer
12 apr. 2024 door Guest RelationsHotelbeheer
Dear Samatha,Thank you for sharing your thoughts with us. We would like to extend our sincere apologies for the inconvenience you experienced with your reservation, and we understand your frustrations. We are disappointed to hear about the difficulties you encountered in attempting to communicate with us, and we will review internally to ensure attentive and hospitable service is maintained in the future. We appreciate your feedback and would love the opportunity to regain your trust and provide you with a better experience in the future.
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
